People are furious about subscription fees for one of the most-anticipated fitness apps
The 24-year-old Australian behind the Bikini Body Guide has legions of fans and over four million followers on Instagram.
But now, People is reporting that her fans are furious because her app, Sweat With Kayla, is charging them unexpectedly and that the subscription fee is nearly impossible to get out of.
People claims that clients are downloading her app for a free 7-day trial, but that they have to enter their credit card info first. If they don't cancel, they'll get charged $19.99.
Here are some reviews from the iTunes store. Common complaints include the app's price, recurring charges, and bugs in the app. Some people don't seem to mind.
iTunes/Screengrab
iTunes/Screengrab
iTunes/Screengrab
iTunes/Screengrab
When it was released in the fall, The Daily Mail reported that her fans called it "overpriced" and "a slap in the face."
"As always, we have the interests and wellbeing of our fitness community at heart and welcome contact from any of our customers should they require assistance from our team at any time," Itsines's representative, Bec Sealey, told The Courier Mail (via Racked).
Subscription services are often subject to criticism. Several retail companies have come under fire for recurring charges, such as Fabletics and Adore Me.
That said, there are still scores of positive reviews for the Sweat With Kayla app, and Itsines has plenty of loyal fans.
Business Insider has reached out to Itsines's team and will update when we hear back.
NOW WATCH: Hidden Facebook tricks you need to know
- I spent 2 weeks in India. A highlight was visiting a small mountain town so beautiful it didn't seem real.
- I quit McKinsey after 1.5 years. I was making over $200k but my mental health was shattered.
- Some Tesla factory workers realized they were laid off when security scanned their badges and sent them back on shuttles, sources say
- 8 Lesser-known places to visit near Nainital
- World Liver Day 2024: 10 Foods that are necessary for a healthy liver
- Essential tips for effortlessly renewing your bike insurance policy in 2024
- Indian Railways to break record with 9,111 trips to meet travel demand this summer, nearly 3,000 more than in 2023
- India's exports to China, UAE, Russia, Singapore rose in 2023-24