When an Airbnb host cancelled the cottage Shay Fan had booked for her bridesmaids on the eve her wedding, Airbnb pitched in a $1,000 credit to help her find a new place to stay. Wedding rescued!
Adam Jackson discovered that one of his guests had stolen a pizzacutter from his kitchen, so he tweeted about it and Airbnb overnighted a new one to him with this cute apology note.
Jessica Dowdy tweeted that she had booked with Airbnb in Seattle to see a Pearl Jam gig, and the company sent her a T-shirt.
Maia Mittner tweeted that she wished she had a stroller for their upcoming guests, who had a young child. The Airbnb team had one express-delivered before the guests checked in the next day.
This user had to cancel a reservation because she needed to look after her sister, who broke her leg. So Airbnb sent the sister a bed tray and a get well card.
Kyle Matthews was going to Los Angeles to attend a fundraiser for a pediatric cancer charity. Airbnb noticed — and made a donation to the cause.
Eric Mathiason passed a hosting milestone — so Airbnb sent him this "Legendary Host" trophy cup. "Classy and hilariously embarrassing!" Mathiason said.
Airbnb noticed that this host basked her guests fresh bread — so they sent her a bread recipe book.
Airbnb noticed that host Martina Bohn liked big fancy hats. So they sent her this hat-themed guest book.
Suring SXSW this year, Airbnb offered to deliver coffee to Airbnb residents who tweeted at them.
Airbnb noticed that comic book fan Sarah Forde was on her way to an anime convention — so they sent her a gift voucher for a local comics store.
