How Warby Parker Thrives On Brutal Honesty
This is part of the "Moving Forward" series offering advice to small business owners on technology, mentorship, productivity, and growth. "Moving Forward" is sponsored by Ink from Chase®. More posts in the series » |
Warby Parker
How would they do this without building resentment between one another?
In an interview with Adam Bryant at The New York Times, co-founder Neil Blumenthal says that every month the four founders return to the bar where they originally came up with the idea, and one of them is placed in the hot seat. According to Blumenthal, during these "360 reviews," a partner might say, "When you shoot me a 10-page email at 2 in the morning, I want to punch you in the face."
"That set the tone for the culture at Warby Parker, which would really be rooted in open and honest feedback," says Blumenthal.
This culture of communication isn't reserved only for the founders. The entire Warby Parker staff is given a 360 review every quarter. Although this takes up a lot of time, Blumenthal says "as a manager, it's your highest priority to be developing your people." And employees should never be surprised by how they're doing work-wise, he says.
Employees are also asked to share their happiness rating on a scale of zero to 10 with their managers every week. This helps managers know what's going on with their direct reports and identify trends that appear.
The founders also have interesting methods for getting to know who's working for them. In an interview with Quartz, co-founder David Gilboa says that they ask unexpected interview questions in order to reveal a candidate's personality. For example, asking someone "what was the last costume you wore," gives a glimpse into a candidate's thought process on a day when they can be whoever they want.
"We find that people who are able to make the job environment fun build followership more easily," says Gilboa."If we hire the most technically skilled person in the world whose work style doesn't fit here, they won't be successful."
- I spent 2 weeks in India. A highlight was visiting a small mountain town so beautiful it didn't seem real.
- I quit McKinsey after 1.5 years. I was making over $200k but my mental health was shattered.
- Some Tesla factory workers realized they were laid off when security scanned their badges and sent them back on shuttles, sources say
- Why are so many elite coaches moving to Western countries?
- Global GDP to face a 19% decline by 2050 due to climate change, study projects
- 5 things to keep in mind before taking a personal loan
- Markets face heavy fluctuations; settle lower taking downtrend to 4th day
- Move over Bollywood, audio shows are starting to enter the coveted ‘100 Crores Club’