Apple also devotes resources to helping employees grow in their role through team building, trainings, and pairing them with a connection manager that helps them make progress toward their goals.
For example, Apple used to send new Genius employees to its campus in Cupertino as part of the training process, although that policy has changed in recent years."The Genius experience was the best thing that I ever did," said the former employee who spent seven years at the Apple Store. "It really connected you to the store and the idea of Apple."
Apple also uses the Lominger Competency model for retail employees, which is a set of traits, skills, and competencies designed to help you work toward certain goals. Rich Zeug, who worked at the Apple Store in a variety of roles for 10 years until 2017, said Apple kept Lominger materials in the store so that employees could use them to shape goals with their managers. "No other company can really speak to that level of development," he said.
Are you a current or former Apple Store employee? If so, we want to hear from you! Contact this reporter at leadicicco@businessinsider.com