This Indian startup has the largest pool of digital chat agents in the world
While there is a lot of talk around ‘digital transformation’, what it really boils down to is predicting the customer’s intent and act on it. This can help traverse channels smoothly without ever having to start over the conversation from the scratch.
Personalized and intent driven interactions across any channel helps companies come up with quick solutions to a customer’s problems. 7 is a big data and machine learning firm that does just that. The platform uses predictive models tuned by 1.5B+ annual interactions. Its technology spans across
7’s pool of 5000+ digital chat agents is the largest in the world. These can help with a purchase decision or to address a service issue, to deliver successful outcomes in the moments that matter most.
So the next time you type into the chat tab on a website, remember, it might not be a human at the other end.
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