Uber's CEO explains why the app's arrival estimates are 'almost always' wrong
REUTERS/Mike Blake
Investor Jason Calacanis launched a debate when he called it a "#firstworldproblem" that Uber cars are always later than their estimates in the apps. Others quickly disagreed, including Fortune's Dan Primack, who argued that the wrong estimates leave room for a rival to come in and provide better service at same price.
The difference in time estimated to some people is an annoyance, especially if it jumps from two to six minutes.
In a rare public response, Kalanick explained in a series of tweets that Uber statistically guesses on the time estimate, which is "almost always" different than the actual time it takes to arrive. But that statistically expected time will be less wrong or different on average than guessing each time, Kalanick wrote.
In suburbs or rural areas, that time may be longer because the next closest car to accept the ride is likely farther away. But in major cities, the total wait time is, on average, down to only three minutes, Kalanick said.
Read his full explanation below, or view his full tweetstorm here.
- I spent $2,000 for 7 nights in a 179-square-foot room on one of the world's largest cruise ships. Take a look inside my cabin.
- Saudi Arabia wants China to help fund its struggling $500 billion Neom megaproject. Investors may not be too excited.
- Colon cancer rates are rising in young people. If you have two symptoms you should get a colonoscopy, a GI oncologist says.
- Catan adds climate change to the latest edition of the world-famous board game
- Tired of blatant misinformation in the media? This video game can help you and your family fight fake news!
- Tired of blatant misinformation in the media? This video game can help you and your family fight fake news!
- JNK India IPO allotment – How to check allotment, GMP, listing date and more
- Indian Army unveils selfie point at Hombotingla Pass ahead of 25th anniversary of Kargil Vijay Diwas