Your next customer care call to Amazon might be hosted by a working-from-home mother

Tanya Dubey | Aug 10, 2017, 03.18 PM IST
In line with its vision of building Amazon as the best place to work, Amazon has announced the launch of a Virtual Customer Service (VCS) model. Virtual Customer Service is an initiative launched with the aim of creating cost efficient employment prospects for qualified and skilled candidates seeking the more flexible 'Work From Home' opportunities.
How to apply With this initiative Amazon is reaching out to a wider talent pool to ensure a high rate of diversity while also roping in talent who might not be able to physically attend regular office due to varied reasons. VCS has currently been launched in Hyderabad, Pune, Coimbatore and Noida and is hiring for entry level job opportunities along with opportunities for Team managers and Group Managers in these cities. Selected Customer Service Associates will receive training on system usage and care like logging into VPN, laptop & equipment care, Quarantine, software updation, Do's and Don'ts and regular trainings on new products or features launched to support customer service. The Virtual Customer Service would help reduce customer effort, make it simpler to detect & quickly escalate problems apart from anticipating customers' needs and educating them on relevant products, programs and services offered by It also serves the purpose of saving on resources both on the company and the employee side. This initiative is cost-effective and also makes for a great freelance gig for anyone who can work at home. Image credits: CoWorks
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