Amazon's warehouse worker tracking system can automatically fire people without a human supervisor's involvement

Jeff Bezos Amazon warehouse horror stories

Business Insider

Amazon CEO Jeff Bezos.

  • Amazon employs a system that not only tracks warehouse workers productivity, but can automatically fire them for failing to meet expectations.
  • Amazon confirms that it fired hundreds of people for productivity reasons in just one facility over one year's time.
  • It says that the rate of people it is firing from its warehouses has decreased.
  • Visit Business Insider's homepage for more stories.

Amazon's demanding culture of worker productivity has been revealed in multiple investigations. But a new report indicates that the company doesn't just track worker productivity at its warehouses - it has a system that can automatically fire them.

Amazon has fired more than 300 workers, citing productivity, at a single facility in Baltimore in a single year (August 2017 through September 2018), the Verge's Colin Lecher reports. The Verge cites a letter by an Amazon attorney as part of a case with the National Labor Relations Board. Advertisement

An Amazon spokesperson confirmed to Business Insider, "Approximately 300 employees turned over in Baltimore related to productivity in this timeframe. In general, the number of employee terminations have decreased over the last two years at this facility as well as across North America."

Amazon's system tracks a metric called "time off task," meaning how much time they pause or take breaks, the Verge reports. As has been previously reported, some workers feel so pressured that they don't take bathroom breaks.

Read more: Undercover author finds Amazon warehouse workers in UK 'peed in bottles' over fears of being punished for taking a break

If the system determines the employee is failing to meet production targets, it can automatically issue warnings and terminate them, without a supervisor's intervention, although Amazon points out that a human supervisor can override the system. The company also says it provides training to those who don't meet their production goals.

While all employees in every job know they will be fired if they fail to meet their performance objectives, few of us are managed by an automated system tracking our every movement that has full authority to make that decision.And, of course, people are not robots. People have highly productive days and less productive days. The true benefit of a human workforce isn't to be used like cogs in a production wheel, but that humans are creative, can solve problems, can learn and grow, if they are given the breathing room to contribute.Advertisement

Nevertheless, Amazon's mechanisms for exacting productivity are pervasive in many areas of its operations. For instance, drivers delivering Amazon packages have also reported feeling so pressured, they speed through neighborhoods, blow by stop signs and pee in bottles in the trucks or outside, as Business Insider's Hayley Peterson reported.

And as Amazon's business continues to grow, the company's need to deliver ever-more packages as fast as possible isn't going away any time soon.

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