Ola electric scooters are being shipped out with unfinished software despite delay in deliveries

• The Ola electric scooters delivered to customers are currently missing some important features.
• Features like cruise control, hill hold and navigation have not been provided.
• The company has claimed that the features will be added with an update in June.

After several delays, Ola has finally started deliveries of its S1 and S1 Pro electric scooters to customers who had pre-booked the electric scooters and paid the balance booking amount.

However, Ola has run into fresh troubles even after delayed deliveries. The delivered scooters are reportedly missing some features such as cruise control, hill hold, navigation assist and hyper mode.

Ola has now clarified that the company will push out a software update that will add these features to the electric scooters. The software update will reportedly take three to six months to reach all the customers.

“So features like cruise control, hill hold, navigation etc. are coming up in the next few months by June. That is what we are going to deliver and it is not just about those features,” said Varun Dubey, chief marketing officer, Ola Electric.

This means that users will have to use their scooters without these features for the next six months. Ola has said that the company will also add other features along with the missing features in the coming updates.

“As consumers continue to use the scooter and live with the scooter, we will learn and we will keep adding more and more features which consumers will continue to get," Dubey added.

He went on to add that the scooters are not just a hardware platform but a software platform as well for the company. “In September when we had opened up the windows and done the media test rides, we had explained it clearly that the software is going to come in stages and we are going to release these as important software updates over several months in 2022.”

Another issue that customers had reported is the discrepancy in the range of the Ola S1 Pro. Speaking about this, Dubey clarified that the range of 181 km is certified by the Automotive Research Association of India (ARAI) based on ideal conditions but the real-world range of the scooters is 135 km.
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