Ola’s latest AI feature will ensure the company tracks your ride for any emergency

  • Ola’s safety feature Ola Guardian will now be available in 16 cities across India and Perth in Australia.
  • The Artificial Intelligence led feature tracks a ride for any irregularities and alerts are sent directly to Ola’s Safety Response Team.
  • Ola Guardian has been running as a pilot programme since September 2018 in Bengaluru, Mumbai and Pune.
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Ola Guardian, the ride hailing unicorn’s safety feature, has been launched in 16 cities in India and Perth, Australia.

In India, the feature will be available in Bangalore, Mumbai, Pune, Chennai, Hyderabad, Delhi, Kolkata, Bhubaneshwar, Chandigarh, Nagpur, Jaipur, Ahmedabad, Lucknow, Coimbatore, Indore and Trichy.

The Artificial Intelligence led feature tracks a ride for any irregularities and alerts are sent directly to Ola’s Safety Response Team.

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“Guardian brings together the precision of Artificial Intelligence with the assurance of human intervention, enabling a uniform and safe mobility experience across the markets we operate in. Our safety initiatives such as Emergency Button, facial recognition system for driver authentication, and one-time-password (OTP) system, are innovations that have all been built in India and now lead the global benchmarks for the mobility industry,” said Arun Srinivas, Chief Sales & Marketing Officer, Ola.

Ola Guardian has been running as a pilot programme since September 2018 in Bengaluru, Mumbai and Pune. The company already had an Emergency button feature.

Ola’s rival Uber too had announced a 24X7 safety helpline, where users can call representatives who have been trained in English and Hindi.

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