Customers report difficulty accessing Chase Bank's mobile and online banking

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  • Chase Bank customers were having trouble accessing the bank's website and mobile app on Friday night, according to the website DownDetector.com.
  • In a statement released on Twitter, Chase Support confirmed that "some customers are having trouble accessing the mobile app and our website."
  • "We want to let you know that we are working on it," the statement continued. "Thank you for your patience."
  • According to DownDetector.com, people in Los Angeles, Houston, Phoenix, Seattle, New York, and more were reporting the outage.

Chase Bank customers were having trouble accessing the bank's website and mobile app on Friday night, according to the website DownDetector.com.

In a statement released on Twitter, Chase Support confirmed that "some customers are having trouble accessing the mobile app and our website."

"We want to let you know that we are working on it," the statement continued. "Thank you for your patience."

The issue was first reported at 9:48 p.m. EST, according to DownDetector.com. Business Insider contacted Chase for more details about the outage, and we will update as necessary.

DownDetector.com "offers a realtime overview of status information and outages for all kinds of services," their website explains. The site tracks "internet providers, mobile providers, airlines, public transport, and online services," among other services.

chase down detectorDownDetector Chase BankDownDetector.com

The DownDetector website offers a real-time map of outages. As of shortly after 10:00 p.m. PST, the map indicated that recent reports originated from cities including Los Angeles, Houston, New York, Chicago, Phoenix, Seattle, San Francisco, Brooklyn, San Diego, Las Vegas, and more.

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