Adele FaceTimes with fans and gifted customized merchandise to apologize for postponing her Las Vegas residency

• Adele postponed her Las Vegas residency, "Weekends with Adele," one day before the first show.
• The singer personally apologized to fans over FaceTime after sharing the news.

Adele surprised a few of her dedicated fans with FaceTime calls after postponing her highly awaited Las Vegas residency just one day before the first show.

On Thursday, the "Easy on Me" singer shared a tearful post with her 48.8 million Instagram followers to reveal that the "Weekends with Adele" performances were postponed due to "delivery delays and COVID."

One day later, Adele attempted to make it up to fans by calling them while they gathered at the Colosseum at Caesars Palace, where her show was slated to take place.

An Instagram account with the name dominic_crisonio appeared to show a video of a partial FaceTime call. When Adele, 33, apologized to a group of fans, they immediately forgave her.

"No worries," one person said. "We love you! Do what you got to do, and when the time comes, it's going to be exceptional, and we'll be here cheering you on."

A post shared by Dominic Crisonino (@dominic_crisonino)

According to Variety, a tearful Adele apologized for the rescheduling while also offering free merchandise, drink tickets, and a meet-and-greet once the new dates were locked in.

A TikTok account with the name tiffaknee07 posted a video that purported to show "goody bags" gifted to fans who showed their concert tickets to staff. The TikTok video also showed that Adele left an additional apology note written in lipstick on a mirror at her merchandised store at Caesars Palace.

@tiffaknee07 Wait to see what Adele gifted us for having tickets this weekend. #thankyouadele #caesarspalace #vegas #adele #gifts ♬ Easy On Me - Adele

"Hi guys! I'm so upset to not be with you tonight. But I know some of you are here already so please hang out and look at the outfits, take pics of anything you want. Of yourselves and with each other!" the note read.

"There's people in the room I worked with on the store and the merch. There's members of my management in here too to show you around. And any of you in here who were due to come to the shows this weekend can have a gift on me! I'm so sorry again," the note continued.

Representatives for Adele did not immediately respond to Insider's request for comment.

Insider's Ayomikun Adekaiyero reported that tickets for the series of concerts ranged between $85 to $685.

A post shared by Adele (@adele)

"I'm so sorry but my show ain't ready," Adele said on Thursday in a video to her fans. "We've tried absolutely everything we can to pull it together in time and for it to be good enough for you but we've been absolutely destroyed by delivery delays and Covid. Half my crew, half my team are down with Covid, they still are, and it's been impossible to finish the show."

She continued: "And I can't give you what I have right now and I'm gutted. I'm gutted and I'm sorry it's so last minute. We've been awake for over 30 hours now, trying to figure it out and we've run out of time. I'm so upset and I'm really embarrassed and I'm so sorry to everyone that's traveled again. I'm really, really sorry. I'm really sorry."