ICICIdirect website and app down; users complain about not being able to login

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ICICIdirect website and app down; users complain about not being able to login
BCCL
  • Users of ICICIdirect, one of the largest retail brokers, witnessed a technical glitch on the home page.
  • Investors took to Twitter to complain about the server issues during stock market trading hours -- 9:30 a.m. to 3:30 p.m.
  • Complaints against the server issues seem to have started at around 9 a.m., on Monday.
One of India’s largest retail broking firms, ICICIdirect, witnessed some technical glitches on the login page on its website and app starting from 9:30 a.m., on Monday. Generally, users login to the platform to buy or sell shares in the market during market hours 9:30 a.m. to 3:30 p.m.

Downdetector, real time overview of issues and outages, showed that there was a spike in the number of complaints across states between 9 a.m. to 12 noon.

ICICIdirect website and app down; users complain about not being able to login
Downdetector

Customers’ complaints were mostly regarding inability to login to the ICICIdirect mobile application and website.
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ICICIdirect website and app down; users complain about not being able to login
Source: Twitter

Users complained on Twitter about their inability to close their intraday position in the stock market and facing losses due to it.

ICICIdirect website and app down; users complain about not being able to login
Source: Twitter

Later, the company responded to Business Insider in an email that due to a system issue some of its customers faced intermittent issues while logging into their ICICIdirect account which has been identified and resolved.
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