Bajaj Finance says it could have added a million new customers in the one week of lockdown last quarter when profit fell 19%

  • The non-banking finance company announced a fall in its net profit to ₹948 crore when compared to ₹1,176 crore in the same period last year.
  • In addition to this, Bajaj Finance has had to create a large provision of ₹1,954 crore, of which nearly half is due to COVID-19.
  • The company also revealed that the COVID-19 lockdown resulted in lower acquisition of nearly 1 million customers.
Bajaj Finance reported a fall of 19% in its profit to ₹948 crore in the three months between Jan-March 2020 compared to the same time last year. “Due to COVID-19 pandemic and the consequent lockdown, the company lost 10 productive days in Q4 FY20 resulting in lower acquisition of nearly 1 million loan accounts and lower AUM of approximately Rs 4,500 crore,” Bajaj Finance said in its filing with the BSE.

Bajaj Finance quarterly profit 2020Bajaj Finance

The company expects ₹1,954 crore worth of loans may not return — that’s a nearly five-fold jump in provision for bad loans compared to March 2019.


Nearly half of the all provisions, about ₹900 crore, is due to the COVID-19 pandemic. Gross NPA (non-performing assets), a measure of bad loans, was unchanged at 1.61% at the March 2020 compared to three months earlier. Net NPA fell 5 basis points to 0.65%. 100 basis points make for a percentage.

Bajaj Finance's NPA remained unchanged in 2020Bajaj Finance

The shares of the Bajaj Finance ended the day up over 2% ahead of the earnings report where it clocked a 38% topline growth.

Bajaj Finance share priceBSE / Business Insider India / Flourish


On a positive note, Bajaj Finance’s assets under management (AUM) grew by 27% to ₹1,47,153 crore in FY2020, increasing from ₹1,15,888 crore in FY2019.

The lockdown has been much longer in the ongoing quarter between April to June⁠— at least six weeks have already been lost and therefore the dent on the second quarter earnings could be much higher, forcing the company to curb costs. Operating expenses as a part of the net interest income fell to 31% in Jan-March compared to 34.4% a year earlier.

Business is open at 1,583 urban and rural locations and other business lines are being restarted gradually, Bajaj Finance statement said.


All hopes are now pinned on the government relief measures for micro, medium and small enterprises (MSME) and the pause on new insolvency cases against defaulters. The government has said that loan defaults in the next one year, due to the COVID-19 pandemic, cannot be considered as NPA.

“Strong set of fiscal measures announced by FM today covering many areas. Particularly, this will help the MSME sector and smaller NBFCs that were asking for this,” Sanjiv Bajaj, Vice Chairman, Bajaj Finance, had said last week.


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