Firstsource Solutions won contract from a top e-commerce company, eyes more firms in the domain

Firstsource Solutions Limited, a RP-Sanjiv Goenka Group engaged in providing business process management (BPM) services, won a contract from one of the top three e-commerce companies as a start to its plan to make deals with more such companies to look after their BPO operations.

"We have won a contract to provide inbound customer service to that firm", said Sanjiv Goenka, chairman of Firstsource Solutions.

Announcing the second quarter financial results, Goenka said net profit for the quarter increased 1.1 per cent at Rs 61.8 crore as against Rs 61.2 crore in the similar period of the previous fiscal.

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Goenka said the company had bagged a contract worth 119 million pounds from a UK financial services firm.

"This contract will give us a consistent business for the next few years", he said.

Firstsource had also adopted a strategy to exit low profit businesses, Goenka added.

(Image credits: Indiatimes)