Hotel review: The Chatwal, a Marriott luxury property in Midtown, commands a high price but offers a resplendent stay that's classic New York
As soon as the friendly doorman greeted us at the red-carpeted entrance, and I glimpsed the dimly-lit lobby, I knew I was in for a lavish treat.
Check-in was seamless and we were immediately offered bottled water and the option to book a reservation at the on-site restaurant, The Lambs Club. The lobby was mostly made up of several small bistro tables and booths to clink glasses in, however, it was quite empty during peak check-in time.
I was given two electronic keys to our third-floor room, and while one of the keys didn't work initially, it was easy to switch it out.
Art-lovers, in particular, will appreciate the rich architectural history. The building dates back to 1905, designed by iconic American architect Stanford White, and was once home to the prestigious Lambs, America's first professional theatrical club (the hotel's restaurant, The Lambs Club, is a nod to this fact).
While the hotel itself is quiet, it is still set within a highly-trafficked, tourist-trodden location. It's best suited for those who want to be near the action, but also plan to spend time in their room. A stay this expensive shouldn't be treated like a crash pad.
Upon entering my room, my attention immediately gravitated to the bed. Whenever I walk into a hotel room, I always first hop onto it to see what I've gotten myself into (in true hotel-enthusiast nature).
I was pleased to find the bed to be very comfortable, with 400-thread-count linens, a down duvet, and plush pillows I could have slept on forever.
In fact, I enjoyed a fantastic night's sleep. The bed and pillows were the perfect combination of firm and plush, and I did not hear any noise outside despite facing the city street.
I also appreciated upscale amenities such as fast, free Wi-Fi, butler service (which I used for breakfast room service), a minibar, and air conditioning.
My favorite part of the room, however, was the magnificent black-tiled bathroom. Inside were his and hers bath amenities, a rainfall shower and bathtub, soft terry cloth robes, and wait for it: a heated ToTo toilet and 19-inch integrated mirror television. These were the kind of features that warrant such an expensive nightly rate.
The room was spacious for New York, and I never felt confined. There was a good amount of distance between the bathroom, bed, and living area, which had two couches and a desk. The closet was a standout, taking up the entire wall next to the bed with built-in compartments to hang, fold, and store clothing. I typically don't unpack my suitcase on a short getaway, but the closet space would be quite helpful for someone staying for more than two nights, especially business travelers who need to iron and plan attire.
Unfortunately, there was not much natural light. My room faced the city and a large brick wall, which felt like a disappointment, as I enjoy waking up to sunshine and the opportunity to savor city views. Should I find myself at The Chatwal again, I would request a different view.
The Chatwal is home to the 90-seat The Lambs Club Restaurant & Bar, led by Chef Geoffrey Zakarian, and known for Modern American cuisine. Guests can dine for breakfast, lunch, and dinner with floor-to-ceiling windows overlooking 44th street. My dinner was a highlight of my stay and I recommend making a reservation.
Building on a location in New York's Theater District, The Chatwal offers a dedicated theater concierge to share insider knowledge and help procure Broadway tickets, and even arrange meet-and-greets with cast favorites.
Another unique amenity was the "house car," a Mercedes-Benz E350, which chauffeurs guests within a 20-block radius. I did not get to use this amenity, but it seemed to be a great perk that can help visitors save money, and also take advantage of luxury amenities provided.
There's also an indoor saltwater pool with lifeguard and a 24/7 fitness center that has all of the basic equipment. Both are pretty small, but good for a quick workout.
There is also a newly rebranded (formerly a Red Door Spa) MYND Spa & Salon that offers everything from hair and scalp treatments to in-suite massages. Other amenities include a jacuzzi, plunge pool, and private changing suites with steam showers.
With a prime Midtown location, there's no lack of choice when it comes to dining and activities. According to TripAdvisor, there are 507 restaurants within 0.3 miles of the hotel including the two-star Michelin restaurant Gabriel Kreuther, and Los Tacos No. 1.
Central Park and Bryant Park are both a short walk away, as are Broadway theaters and major attractions such as the Museum of Modern Art, St. Patrick's Cathedral, Radio City Music Hall, and Rockefeller Center.
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The hotel is rated as four-and-a-half out of five stars on Trip Advisor, and nine out of 10 on Booking.com.
Users rave about the hotel's smiling staff, superb on-site restaurant, and super plush beds throughout more than 1,300 reviews. There are some negative reviews, which refer mostly to one-off issues like leaky showers, faulty coffee machines, and room service plates not being cleaned in a timely manner.
Read reviews, compare prices, and book The Chatwal on Trip Advisor
Who stays here: Business travelers, families, and tourists willing to pay a premium for a luxury hotel experience and personalized, elevated service.
We like: The general art-infused atmosphere and spacious rooms, which are quite generous by New York standards.
We love (don't miss this feature!): The delicious food at the on-site restaurant and bar, The Lamb's Club. I would go back just for the restaurant (and lamb chops) itself, even without staying at the property.
We think you should know: There's a high price tag for a reason. The hotel is definitely more exclusive and posh than other larger chains in the area, which means more personalized attention from the staff. If you're a Marriott Bonvoy member, there's a good chance you'll be upgraded.
We'd do this differently next time: Opt to stay in a room with an outdoor terrace.
Staying at The Chatwal felt exclusive and luxurious, while still having a personable atmosphere that felt like home. The building's deep history was felt throughout the lobby decor and interiors.
This is an expensive hotel, but the price yields a spacious room, prime location, opulent bathrooms, and upscale butler services. I would certainly stay here again for another special occasion and perhaps book with credit card travel points should regular room rates be too high.
Book The Chatwal starting at $500 a night
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