When I walked into the Apple store for my repair, it was completely unclear where I was supposed to go.
Various Apple employees milled about, helping customers at desks or rushing from one part of the store to another. Products were lining the tables, able to be used by interested customers.
I looked around for any sort of sign that would direct my attention to a repair table or employees who could check me in for my scheduled appointment, knowing I would find none.
Admittedly, Apple stores have never been big on signage, but the flow of the store usually directed customers naturally toward what they wanted. I hadn't come in to browse, or give the iPhone XS Max a shot — I was just there for a straightforward repair.
Instead of going to, say, a repair desk, I awkwardly interrupted two employees who were animatedly engaged in conversation.