Panera Bread Is Replacing Cashiers With Kiosks
John Grees/Reuters
The fast-casual chain will start adding about eight kiosks per restaurant, writes Venessa Wong at Bloomberg Businessweek. Customers will also be able to order from their phones.
As a result, there will be 1-2 fewer cashiers in restaurants.
Panera Bread CEO Ron Shaich said that the new system would help accuracy of orders. Customers would also be able to customize their food.
Shaich told Businessweek that it won't be cutting back on workers. The former cashiers will now carry food to customers' tables.
"The dirty little secret in the food industry is one in seven orders is wrong," Shaich told Businessweek. "We're one in ten, a little better than average. Half of those inaccuracies happen during order input."
Panera Bread also hopes the new system will help its slow service issue.
- I spent 2 weeks in India. A highlight was visiting a small mountain town so beautiful it didn't seem real.
- I quit McKinsey after 1.5 years. I was making over $200k but my mental health was shattered.
- Some Tesla factory workers realized they were laid off when security scanned their badges and sent them back on shuttles, sources say
- Stock markets stage strong rebound after 4 days of slump; Sensex rallies 599 pts
- Sustainable Transportation Alternatives
- 10 Foods you should avoid eating when in stress
- 8 Lesser-known places to visit near Nainital
- World Liver Day 2024: 10 Foods that are necessary for a healthy liver