Amazon says deliveries are back up to speed after complaints about package delays

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Amazon says its delivery network is "all systems go" after some delays.

  • Amazon said Friday that issues causing delays in some package deliveries have been resolved.
  • "Seen a few reports that saying we're having delivery problems. Not the case," tweeted Dave Clark, Amazon's senior vice president of worldwide operations.
  • An Amazon spokesperson told Business Insider: "We're serving customers with our fastest holiday delivery speeds ever including Same-Day and One-Day deliveries. Some deliveries were briefly impacted by weather earlier in the week but we worked quickly to re-balance capacity across our network, setting customers up for a great rest of the season."
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Amazon said Friday that its delivery network is back up to speed following customer complaints about package delays.

"Seen a few reports that saying we're having delivery problems. Not the case," tweeted Dave Clark, Amazon's senior vice president of worldwide operations. "Some deliveries were briefly impacted by weather earlier in the week but we quickly re-balanced capacity and it's all systems go now. Thanks to our customers for what looks to be another big holiday."

An Amazon spokesperson sent Business Insider a similar statement on Friday saying, "We're serving customers with our fastest holiday delivery speeds ever including Same-Day and One-Day deliveries. Some deliveries were briefly impacted by weather earlier in the week but we worked quickly to re-balance capacity across our network, setting customers up for a great rest of the season."

Amazon's assurances about its delivery speeds come after a story by Jason Del Ray in Recode, which cited an influx of customer complaints on social media concerning package delays.

"I'm so glad I pay for prime so it can take in-stock items 6-7 days to arrive," reads a complaint cited by Recode. "I can order from Target or Walmart with free shipping and I have my order in 2 days."

In statements to Recode as well as responses to customers on social media, Amazon attributed delays to high order volumes, as well as weather.

"We're sorry for the wait!" Amazon's customer service account tweeted on Friday. "As a result of high order volume, delivery estimates for some orders may be longer than normal."

Amazon said Tuesday that Cyber Monday was the company's single biggest shopping day in history.

While Amazon didn't specify how many products it sold or its total sales, the company said shoppers purchased "millions more" Amazon devices than last year and "hundreds of millions" of products globally between Thanksgiving and Cyber Monday.

Got a tip? Contact this reporter via encrypted messaging app Signal at +1 (646) 768-4757 using a non-work phone, email at hpeterson@businessinsider.com, or Twitter DM at @hcpeterson.

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