I just ate at Olive Garden for the first time, and I don't think I'll be going back. Here's why.

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I just ate at Olive Garden for the first time, and I don't think I'll be going back. Here's why.
Olive Garden meal

Irene Jiang / Business Insider

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I went to Olive Garden for the first time.

  • When Business Insider asked if I'd be interested in taste testing some Italian restaurant chains, I jumped at the chance.
  • Olive Garden was one on the list. I was told that it's one of the most famous Italian-inspired restaurant chains in America. But I've actually never heard of it in two years of living in the US, nor have any of my friends ever suggested eating there.
  • After my first meal there, it was clear why. From the environment to the food, Olive Garden failed to give me what I expect from an Italian restaurant.
  • Visit Business Insider's homepage for more stories.

When Business Insider asked if I'd be interested in trying out some Italian restaurant chains with Irene Jiang, the retail team's resident taste-tester, I jumped at the chance.

I mean, who doesn't love Italian food? And with no boyfriend to celebrate Valentine's Day with, I desperately needed some good pasta and calamari to calm my poor broken heart.

Olive Garden was first on the list. I was told that it was one of the most famous Italian restaurant chains in America, with hundreds of locations. Two years after moving to the US from China, I've actually never heard of the chain, nor have any of my friends ever suggested eating there.

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Still, I was super excited to try it out. Before we went, Irene told me with a mysterious smile, "You know, it's an American Italian chain, so it might be different from what you think."

And I totally see her point after my first meal at the restaurant. From the environment to the food, it's not what I was imagining when I enthusiastically volunteered for the task.

Here's how my first visit to Olive Garden went.

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We went to an Olive Garden restaurant in Times Square. If I had not been taken here by Irene, I would definitely miss this place. Its name was presented on an LED screen that was constantly changing.

We went to an Olive Garden restaurant in Times Square. If I had not been taken here by Irene, I would definitely miss this place. Its name was presented on an LED screen that was constantly changing.

We saw that at least part of this location was under construction. I was a bit worried.

We saw that at least part of this location was under construction. I was a bit worried.
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Luckily, this long, narrow escalator seemed to be taking us to a different world.

Luckily, this long, narrow escalator seemed to be taking us to a different world.

I have probably watched too many romantic movies and gone to too many small, family-run Italian restaurants, but I was expecting an intimate inn-like vibe. This spacious and bright space did not seem Italian to me at all.

I have probably watched too many romantic movies and gone to too many small, family-run Italian restaurants, but I was expecting an intimate inn-like vibe. This spacious and bright space did not seem Italian to me at all.
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This painting of Venice on the wall was literally the most Italian thing I saw.

This painting of Venice on the wall was literally the most Italian thing I saw.

But the big windows overlooking Times Square did impress me. Listening to relaxing jazz music while watching one of the busiest sites in the world — that was an experience.

But the big windows overlooking Times Square did impress me. Listening to relaxing jazz music while watching one of the busiest sites in the world — that was an experience.
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I panic every time I have to pronounce Italian food names, but I had Irene ordering for me this time. We ordered two lemonades, an appetizer sampler, soup, salad, a "Tour of Italy," and a chocolate brownie lasagna.

I panic every time I have to pronounce Italian food names, but I had Irene ordering for me this time. We ordered two lemonades, an appetizer sampler, soup, salad, a "Tour of Italy," and a chocolate brownie lasagna.

We asked for the dishes to come out together, and they did — much quicker than I expected. This is what we got in less than 15 minutes.

We asked for the dishes to come out together, and they did — much quicker than I expected. This is what we got in less than 15 minutes.
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I was immediately intrigued by the sampler ($17.29). The dish comes with a choice of three appetizers. We chose calamari, mozzarella sticks, and lasagna fritta.

I was immediately intrigued by the sampler ($17.29). The dish comes with a choice of three appetizers. We chose calamari, mozzarella sticks, and lasagna fritta.

All prices are pre-tax and accurate to the Times Square location of Olive Garden that we went to.

I grabbed some calamari first. It was perfectly fried, but I couldn't really notice the squid inside. If I were blindfolded, I would only be able to tell that I was eating fried food. The marinara sauce, though, tasted divine.

I grabbed some calamari first. It was perfectly fried, but I couldn't really notice the squid inside. If I were blindfolded, I would only be able to tell that I was eating fried food. The marinara sauce, though, tasted divine.
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It's my first time eating lasagna fritta. For me, Italian food is always a guilty pleasure, and I hoped there would be more creamy ricotta inside.

It's my first time eating lasagna fritta. For me, Italian food is always a guilty pleasure, and I hoped there would be more creamy ricotta inside.

The high caloric visual I needed was fulfilled by the mozzarella sticks. The elastic cheese inside just kept going and going.

The high caloric visual I needed was fulfilled by the mozzarella sticks. The elastic cheese inside just kept going and going.
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I don't usually balance my meal with fresh vegetables when eating at Italian restaurants. But since we ordered the salad ($10.99 with soup), I had to try some.

I don't usually balance my meal with fresh vegetables when eating at Italian restaurants. But since we ordered the salad ($10.99 with soup), I had to try some.

The salad was just ... salad. It was neither good nor bad.

The salad was just ... salad. It was neither good nor bad.
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The zuppa toscana had a quite unusual look for an Italian soup. It was not creamy at all, and it had giant potato chunks in it.

The zuppa toscana had a quite unusual look for an Italian soup. It was not creamy at all, and it had giant potato chunks in it.

The soup was really salty, and the potatoes seemed like they was added after the soup was cooked. The tastes did not match.

The soup was really salty, and the potatoes seemed like they was added after the soup was cooked. The tastes did not match.
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I was saving Olive Garden's famous free breadsticks to go with the soup. But, now I found I preferred to eat them on their own. The bread tasted fresh, and it was slightly crispy and salty.

I was saving Olive Garden's famous free breadsticks to go with the soup. But, now I found I preferred to eat them on their own. The bread tasted fresh, and it was slightly crispy and salty.

Finally, our Tour of Italy ($26.79) arrived. It included chicken parmesan, alfredo pasta, and lasagna.

Finally, our Tour of Italy ($26.79) arrived. It included chicken parmesan, alfredo pasta, and lasagna.
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The waiter offered to sprinkle some cheese on the dish, and there was simply no way we could say no to that.

The waiter offered to sprinkle some cheese on the dish, and there was simply no way we could say no to that.

We each took half of the goods.

We each took half of the goods.
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Here was my half. The serving size was quite satisfying, but the taste was not so much.

Here was my half. The serving size was quite satisfying, but the taste was not so much.

I tried some lasagna first. It tasted pretty average.

I tried some lasagna first. It tasted pretty average.
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And by "average" I mean I would never feel the desire to eat this unless I had no other choice. Some frozen Italian food products might even be better.

And by "average" I mean I would never feel the desire to eat this unless I had no other choice. Some frozen Italian food products might even be better.

The chicken parmesan, on the other hand, tasted pretty weird.

The chicken parmesan, on the other hand, tasted pretty weird.
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Usually I would say nothing can go wrong when you have breaded and fried chicken, tomato sauce, and cheese together. But here, the tomato sauce was lacking in flavor, while the chicken was overly salted. Even cheese couldn't save this combo.

Usually I would say nothing can go wrong when you have breaded and fried chicken, tomato sauce, and cheese together. But here, the tomato sauce was lacking in flavor, while the chicken was overly salted. Even cheese couldn't save this combo.

We quickly gave up on the chicken and turned to the pasta.

We quickly gave up on the chicken and turned to the pasta.
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Sadly, the pasta failed us. It was very light, and I felt it could be softer.

Sadly, the pasta failed us. It was very light, and I felt it could be softer.

Finally, we got to the chocolate brownie lasagna ($10.49). Dessert time! The highlight of the meal ... or not.

Finally, we got to the chocolate brownie lasagna ($10.49). Dessert time! The highlight of the meal ... or not.
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This is the expression Irene and I had after our first bites: "Ex ... excuse me?"

This is the expression Irene and I had after our first bites: "Ex ... excuse me?"

Not only was it way too sweet, it also tasted more like those cheap cakes full of chemical ingredients and artificial flavors, not something from the dessert heaven that is Italy.

Not only was it way too sweet, it also tasted more like those cheap cakes full of chemical ingredients and artificial flavors, not something from the dessert heaven that is Italy.
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Though quite full, we found ourselves still going back for some calamari.

Though quite full, we found ourselves still going back for some calamari.

But the best part of the meal, surprisingly, was the lemonades ($4.75). I got the blueberry, and Irene got kiwi melon. Both of them were refreshing combinations of sour and sweet.

But the best part of the meal, surprisingly, was the lemonades ($4.75). I got the blueberry, and Irene got kiwi melon. Both of them were refreshing combinations of sour and sweet.
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We couldn't stop sipping more.

We couldn't stop sipping more.

In general, I found Olive Garden to be not Italian enough for me. If I'm trying to get some real Italian food and an authentic experience, this is definitely not the place I'll visit. And if I just want some average food, the prices are too high to get me to come back.

In general, I found Olive Garden to be not Italian enough for me. If I'm trying to get some real Italian food and an authentic experience, this is definitely not the place I'll visit. And if I just want some average food, the prices are too high to get me to come back.
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