McDonald's announces it will require customers to wear masks as workers increasingly face violence and conflict from anti-mask customers
- On Friday,
McDonald'sbecame the latest retailer to announce it would require customers to wear masksin-store.
mask mandatewill go into effect on August 1, and masks will be provided to customers who don't have one.
- A letter on the company's site references "the latest science" and guidance from the CDC as factors in instituting the mask policy and also addresses the challenge of dealing with non-compliant customers.
- A recent survey of 4,187 McDonald's workers found that 44% of McDonald's workers have been verbally or physically assaulted by a customer for asking them to wear a mask.
McDonald's customers will be required to wear masks in restaurants starting August 1, McDonald's USA president Joe Erlinger and National Franchise Leadership Alliance chair Mark Salebra announced in a joint letter on Friday.
The letter states that the new mask mandate is intended to give employees a safe protocol to follow in the case of a non-compliant customer."We will provide training for our restaurant staff to ensure they are prepared to address this new policy in a friendly and positive way," the letter reads, adding that workers can review previously-distributed resources on de-escalation.
While the new policy doesn't provide specific steps for de-escalation, it does put McDonald's on much sturdier legal ground should a customer decide to sue for being denied service for not wearing a mask.
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