Peloton is recalling its treadmills but its live classes for these machines are still running. Here's what your options are if you own a Tread or Tread+

Peloton is recalling its treadmills but its live classes for these machines are still running. Here's what your options are if you own a Tread or Tread+
Peloton
  • Peloton issued a voluntary recall of its treadmills on Wednesday following pressure from US regulators.
  • In the recall note, customers were advised to stop using these machines immediately.
  • For customers who do not wish to return their treadmill, options include repair or having it moved to a safer location.

Peloton issued a voluntary recall of its treadmills on Wednesday following mounting pressure from US regulators to do so after a child died and several others were injured after becoming trapped under the machines.

The US Consumer Product Safety Commission (CPSC) issued a statement with Peloton on Wednesday announcing the news, advising customers to "immediately stop" using Tread and Tread+ machines and to contact Peloton for a full refund or other "qualified remedy." But as of Wednesday, Peloton's live treadmill classes were still running, leaving members confused as to what to do next.
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What happens if you don't want to return your treadmill?

As this is a voluntary recall, it is up to customers to decide whether they want to stop using these machines or opt for another solution. The recall advised users to contact Peloton for a refund until November 6. A spokesperson for Peloton confirmed to Insider that it will continue to create new classes for the treadmill despite the recall being issued.
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In the case of the $4,295 Peloton Tread+, Peloton said that customers that don't want a refund have the option of having their machine moved free of charge to a room that pets and children are unable to access.

Peloton is also "implementing software improvements to the product to automatically lock the Tread+ after each use and prevent unauthorized access by assigning a 4-digit passcode that will be required to unlock the Tread+," it said Wednesday.

This machine was initially the target of a CPSC recall after a 6-year-old child was pulled under the machine while it was in use and died.
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According to the CPSC, Peloton has received 72 reports of adults, children, pets, and objects being sucked under at the back of the machine. 29 of these reports included injuries to children such as broken bones and serious burns.

The second recall is for its $2,495 Tread, which was slated to launch in the US this month. However, over 6,000 of these machines are in circulation and sold as a part of a limited, invitation-only release earlier this year. According to the recall statement, there have been more than a dozen reports of the Tread's touchscreen coming loose and in some cases, falling off entirely. No injuries have been reported, however. Those that don't want a refund for the machine have the option to wait for a free inspection and repair, the recall note said.
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