The Drive-Thru: Mask drama, more bankruptcies, and everything else you need to know in retail this week
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Kate Taylor
Jul 10, 2020, 22:21 IST
Samantha Lee/Business Insider
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Happy Friday! This was another big week for bankruptcies, as well as a rough week for retail workers forced to face off against anti-mask customers.
If this e-mail was forwarded to you, welcome to The Drive-Thru, BI Retail's weekly newsletter that fills you in on everything you need to know in retail from the c-suite to the checkout cashiers. Subscribe here to get me, Kate Taylor, and my colleague, Shoshy Ciment, in your inbox every Friday.
Muji, my favorite place to shop when I pretend I'm capable of minimalism
The pandemic played a significant role in all four bankruptcies. However, COVID can't completely explain the companies' financial troubles. People may have ditched "hard pants" and suits while in quarantine, but as Bethany and Madeline report both Lucky Brands and Brooks Brothers have struggled to stay relevant in recent years as trends shift.
This week, I covered viral tantrums in stores like Costco and Target as customers refused to wear masks. Late last week, I spoke with a McDonald's worker in California who was assaulted and had to go to the hospital. She told me she asked a customer to wear a mask, and he responded by grabbing and hitting her through the drive-thru window.
But, some restaurants have decided the harassment is simply too much. Restaurants in states including Texas, California, and Michigan have announced plans to once again shutter dining rooms, blaming rude customers who refused to wear face coverings.
Whole Foods is facing backlash after sending workers home from a Milford, Connecticut store for wearing shirts printed with the phrase "racism has no place here."
"We believe we are being targeted for speaking up about the injustices that are going on right now," Graham Johnson, one of the reprimanded workers, told Hayley. "We've never had an issue with dress code at our store before now."
The backlash in Connecticut is on top of the reports of almost daily protests at a store in Massachusetts over its dress code.
Irene wrote about a type of business that can have a direct impact on police brutality — corner stores that have often been sites of conflict and police violence. She talked with the Inner-city Muslim Action Network, or IMAN, about how the group tries to start conversations that make communities safer.
"We're agitating storeowners to, in this moment, not be people who just self-identify as Muslim, but to really live that out in the way they practice their business, to be advocates for restorative justice in their neighborhoods at a time like this," said IMAN deputy director Shamar Hemphill.
Irene also took us inside the solar-powered McDonald's that just opened in Disney. Disney World isn't quite open yet, but the solar-powered McDonald's is already open for drive-thru and delivery service.
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