Costco recently placed purchase limits on certain in-demand items to curb the practice of overbuying. The company also barred returns on items like toilet paper, soap, and rice.
"The limits on certain items is to provide the best service possible to as many members as we can," an employee at a Texas warehouse said. "We understand you might be also buying bath tissue for your elderly mother but if we make one exception, we have [to] make one for everyone."
An employee at an Illinois store said it has been a challenge to deal with customers getting upset about limits on essential items.
"Took a lot of explaining to ensure people understand in this crucial time everyone deserves a chance to come to the store at anytime and be able to purchase what they need," this employee said.