If employees are afraid to make mistakes, they're afraid to take risks. When you're in tech, that's not the kind of culture that's going to propel your company forward. As a leader, you need to make it clear that one-off mistakes won't be handled the same as repeated negligence.
We treat mistakes as opportunities to do better. Talk with those involved to understand what happened, then strategize ways to improve or avoid the outcome next time. Finally, share the incident with the rest of the team so you can learn from it collectively.
— Luke Freiler, CEO and cofounder of Centercode, a Customer Validation solutions provider that helps hundreds of enterprises and high-growth tech companies bring dynamic and delightful products to market. Connect with Luke on LinkedIn.
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