Before I ordered my first box, I wanted to get better insight into how Nuuly works and what to expect from the renting experience.
I spoke with Nuuly's director of marketing and customer success, Kim Gallagher, about why it was created in the first place. She said that URBN, the parent brand of retailers like Urban Outfitters, Anthropologie, and Free People, has always had its finger on the pulse of what the company's followers are looking for.
URBN and Nuuly are arguably carving out a place in the rental clothing industry — one that's really only occupied by Rent the Runway at the moment.
"While our customer wasn't necessarily engaged in rental yet, she's ready for it," Gallagher said. "We also really like the concept that rental is sustainable at its core. This is something that really resonates and matters to our customer."
Since much of the merchandise available on Nuuly is already owned by URBN, it was a no-brainer to enter the rental clothing industry.
"We are a company that already has access to great exclusive product that comes from our family of brands — Anthropologie, Free People, and Urban Outfitters," she said. "We design the product in-house so it's easy for us to get a hold of. Our brands have millions of customers that already know and trust us, so we knew this was something that could give us a leg up as we got into the rental space."
First, I had to sign up. The process only took a few minutes. I filled out my profile and was quickly able to start shopping on Nuuly.
Right away, everything seemed super simple, even for someone who had never used a clothing rental or clothing subscription service before. Nuuly's website is aesthetically pleasing, and the company's branding is clear from the get-go.
Then, I started browsing and, right away, I was amazed at the selection. Customers can shop by category, occasion, or from Nuuly's list of curated "looks."
Nuuly's full list of categories includes dresses, tops, jeans, sweaters and sweatshirts, jackets and blazers, jumpsuits and rompers, pants and shorts, skirts, vintage items, and plus-size.
Nuuly's "occasions" included casual wear, workwear, daytime event, night out, and cocktail and formal wear.
Nuuly also curates different looks or collections throughout the year. For the fall season, for example, they have a collection called "Fall Looks: Print Editions" filled with pieces in bold, out-there prints.
I followed the reviews and my typical sizes in URBN's brands to choose the right fit for me.
After I placed my order, I just had to wait for my package to arrive.
I signed up on a Tuesday. The next evening, my Nuuly had arrived. I was shocked by how quickly my items had shipped. It felt a little bit like Christmas morning — except at night.
Nuuly ships via UPS two-day delivery on business days. The company also explains that orders may also take up to two days to process. Mine came quicker than expected, but those looking to rent through Nuuly should allow themselves at least a few days between placing the order and receiving the items in order to make sure items arrive on time — especially if one is renting for a big event!
Even though I already knew what I would be receiving in my box, I was excited to see how everything looked and fit in person. I was also really excited about receiving a new reusable tote bag to keep.
Right away, I was impressed with the sustainable, waterproof, and durable packaging it came in.
The garment bag had a handle, making it easy to carry to the post office or to my third-floor walk-up apartment.
Nuuly values sustainability, shown through their website and choice of packaging. Renting clothes in itself is better for the environment versus buying fast fashion, but Nuuly takes it a step further.
Gallagher said a commitment to sustainability was at the core of many of Nuuly's early decisions. "When it came to packaging, in particular, we had the opportunity to start from scratch and decide what we wanted to stand for as a company."
On their website, the company says its Nuuly garment bags are made of recycled post-consumer plastic and are completely reusable and recyclable. The garment bags contain no virgin plastic, there are no poly bags within Nuuly's packaging, and garment bags are reused after being sent back. The company also uses "energy-efficient wet and dry cleaning machines" and "environmentally friendly cleaning products" to clean the clothes after they're returned to Nuuly, according to the website.
Inside, the clothes were beautifully folded and appeared brand new.
That was one concern I had about renting clothes instead of purchasing them new — I was worried they would look used. Luckily, that couldn't have been farther from the case.
Nuuly does offer discounts on many of the items customers order through the rental service. Gallagher explained that although not every piece may be discounted and discount amounts can vary, many items are available for a lower-than-retail price.
"If a subscriber falls in love with an item she rents, she can absolutely choose to purchase that piece from Nuuly, often at a discount from the retail price," she said. "The level of discount will be determined by a number of factors, including overall demand for that item and how many times the garment has been rented previously. Shoppers will be able to login to their account and very easily see the purchase price for any of their rented items."
My clothes also came with a handy on-the-go stain treatment kit.
Nuuly does all the washing for you, and actually recommends not washing the items, so this was a nice little touch to include in the box, in case disaster struck. Luckily, I never needed it, but it was helpful to know I had it.
The Pinch Provisions for Nuuly kit includes 5 "essentials" — a lint brush, double-sided tape, a wrinkle-removing spray, a deodorant-removing sponge, and static remover.
The kit comes with a small card that explains each item, plus this reassuring sentence: "In case of linty, static-y, wrinkly clothing emergencies — don't worry about stains or damage, we'll take care of those."
Nuuly also claims to have no hidden fees for damage, stains, or cleaning — which meant I could drink my latte without worrying about a small coffee stain getting on my white blouse.
The first item I tried on was the Vivaldi Textured Tie-Neck Tunic from Maeve by Anthropologie.
It was a great transitional piece for those warm summer-into-autumn days, and the details were exquisite.
My only note was that it was too big — although I knew the fit was intended to be oversized.
I preferred how it looked somewhat tucked into jeans to give the top more shape.
Size ordered: 8
Retail price: $110 ($73.69 with Nuuly discount)
Up next was the Set To Stun Top from Free People.
I've seen this top at Free People for a while, so I was excited to try it out for the month.
The top fit more like a tunic and could even be worn as a dress if I was feeling brave.
It was very comfortable, though. I was a tad disappointed when it arrived that it didn't have the colorful tie pictured on the product description — but that might have been my mistake. Overall, I loved the top and felt like it was perfect for cozy fall days.
Size ordered: M
Retail price: $108
Next: the Alexandria Mini Dress from Steele.
Green is one of my favorite colors to wear, so I couldn't wait to try out this emerald green dress from Steele. This was also the most expensive item in my Nuuly, so I had high hopes.
I loved this dress! I sized up since I wanted it to fit loosely so I could cinch it in with the attached tie.
The color was beautiful and complimented my skin tone perfectly. This was the most expensive item from my Nuuly box, but it was very well made. It could easily be worn between seasons with bare legs or a pair of tights and boots.
Still, I couldn't wrap my head around the price. It was beautiful, but I didn't think it was worth it, at least to me, for over $200.
Size ordered: L
Retail price: $269 ($236.72 with Nuuly discount)
Next up, I knew I had to order a pair of jeans from Nuuly.
I've quite literally never owned a nice pair of jeans. Most of my jeans are either from thrift stores or fast-fashion retailers like American Eagle or H&M. So, when I signed up for Nuuly, I knew I wanted to use my box as an excuse to try out a really nice pair of jeans. And, boy, did I. These jeans are so comfortable — even though they're not made from the type of super-stretch fabric that I'm used to.
If I could afford them, I'd order these jeans in a heartbeat — they're probably the best jeans I've ever worn.
They fit me perfectly and are very flattering. It's worth noting that my friend, who usually also wears a size 8/29, tried them on and they fit too snugly on her thighs. As someone with larger hips and smaller legs, they fit, but they may not fit as well on curvier body types.
Size ordered: 29
Retail price: $245
The Peasant Mini Dress by Current Air proved to be the perfect summer-to-fall dress.
I wore this dress everywhere over the course of the month — to work, on a first date, out to drinks with friends, and even to Trader Joe's one Sunday. If that's not a versatile garment, I don't know what is.
This dress quickly became my favorite item from my Nuuly order — and my favorite thing in my closet.
I am a sucker for florals, and I absolutely adored the feminine but fun style of this dress. The smocked waistline allows you to easily adjust the length, though I preferred to have it sit higher on my hips in more of a "mini dress" style. It was extremely comfortable, since it fits a little loosely, but was still very flattering.
Size ordered: M
Retail price: $108
Finally, I tried on the Wide-Leg Utility Pants from [BLANKNYC].
I wanted to try out a pair of pants that were more professional and work-ready — but casual enough to be wearable on the weekends. The wide-leg style is really in, so I was excited to take this pair of Army green flares out for a spin.
These pants were perfect for work, brunch, and everything in between.
I found them really comfortable and thought they were very wearable. Pants are sometimes a tricky item to buy without trying on, so I was pleasantly surprised when these fit me perfectly. For a good pair of pants, the price point wasn't too frightening, either.
Size ordered: 29
Retail price: $98 ($72.52 with Nuuly discount)
After wearing the pieces for a month, it was time to send them back. Parting with them wasn't easy, but I knew my next Nuuly was right around the corner.
Returning was really seamless — I simply packaged everything up in the box and put the return label the company provided inside the clear plastic slot on the top.
I absolutely loved my rental experience with Nuuly, and I fully support the company's efforts to create more sustainable shopping. My only gripe with my first box was that I wish I had tried something a little more outside my comfort zone. Maybe next month, I'll take a couple more risks ... like this pale blue fur-trimmed jacket. How good would it be for an Elle Woods Halloween costume, too?
- Read more:
- Urban Outfitters' parent company is making a bet on millennials' changing shopping habits
- Urban Outfitters is launching a new clothing rental service, and it's just the latest sign that fast fashion as we know it is dying
- We shopped at American Eagle and Urban Outfitters to see why one teen retailer is outperforming the other. The answer was clear.
- We shopped at Urban Outfitters and Anthropologie to see which store was superior.
