Target confirmed that shift changes started rolling out to various markets in 2016 before launching nationally this year. For some stores, the effects of the changes were immediate.
Some employees say their stores underwent changes as early as September 2018, likely as part of the earlier trial period, while others say they only started noticing differences in the last few months.
A former leader in an overnight inbound team who worked at a New Hampshire Target for three years said that changes in her store began last September and took effect practically overnight.
Without enough people whose jobs were dedicated to clearing away deliveries, boxes of merchandise piled up in the backroom, she said, adding that the store often stacked thousands of pieces of freight in piles that could be up to eight feet tall.
Wooden platforms — called pallets — were often scattered on the sales floor or placed in a way that made them likely to fall on passersby.
"There was a point where my store should have been shut down due to unsafe working conditions," said the former New Hampshire Target employee who left in February.
"There were even a couple days where I just couldn't even do my job," he said. "I could not get into the temporary freezer we had because of the sheer amount of boxes and pallets."
An employee in an Arizona Target said that the back room sometimes gets so full that merchandise spills onto the sales floor, blocking shoppers' pathways.
Business Insider visited a Target store in Manhattan, New York, in August and found the store overrun with boxes.
A representative from that particular store declined to comment on whether or not it had also ended its overnight and backroom shifts, though an employee said that the store looked like that on a regular basis.
The back room in this Target looked disorganized and seemed to have items spilling from the shelves.
"The working conditions became too unsafe and literally unbearable making me feel as if we would never catch up on all the work," said a former employee in a California Target who left her job at the end of September.
This California Target had a mess bleeding into the aisles.
"This new process is completely unrealistic and is causing unsafe working conditions," said the former employee, who had worked at Target in California for over a decade.
“I need to contour my body just to get to my desk each morning,” said a current employee in a Southern California Target who described his back room as "incredibly disorganized."
A former employee in a Minnesota Target dubbed this section of her back room "Mount Repack."
"I was in charge of sending out online orders, but most of the time the items I needed were in these mountains of unmarked boxes, and I was required to crawl through them to find my items and do it in under 30 minutes," said the former employee, who left her job in April. She said that boxes would frequently collapse on her.
"Whenever corporate would visit, our managers would have teammates hide these hazards so we wouldn't get in trouble," she added. "My job became impossible and I left shortly thereafter."
Some employees said that their fixture rooms — or the areas that hold store signing material and shelves — were also overcrowded.
A former employee at a Michigan Target said that his fixture room was commonly messy.
"I was the signing person starting in February and I begged for at least a week to deep clean and organize the space if they were expecting me to take on the signing position," the former employee said. "Due to cuts in payroll, I was always ignored."
An employee of a Tennessee Target store sent a photo of a fixture room that employees had to navigate in order to retrieve any signing or fixtures that they might need.
The employee who sent this photo said she had been with Target for almost 15 years before resigning in December 2018. She said modernization began in her store as early as 2016.
An employee in a Maryland Target said that his location often has unsafe conditions, overcrowded work spaces, and not enough time to complete tasks.
This employee said his store has been experiencing the effects of modernization for about two years.
"I've seen a pallet tip over and create a domino effect of disaster," the employee said. "You could see how that becomes a real issue in the way things are lined up and stacked haphazardly."
