Two Trader Joe's crew members who spoke to Business Insider emphasized the sense of freedom and flexibility the chain fosters.
"There's no script," one crew member from New York told Business Insider. "As long as I make sure the customer is having a great time, and I'm emphasizing Trader Joe's values, I can talk to people about whatever I want."
The employee added that they had never had a manager tell them to avoid speaking about certain topics with customres.
"They all love that I'm engaged," the crew member said. "I've discussed politics, religion, movies, philosophy, parenting, and so many other things, all while bagging people's groceries. It's the best."
And, according to one California-based employee who spoke to Business Insider, that sense of flexibility also manifests itself in the chain's scheduling procedures.
"The scheduling is flexible and school-friendly," the crew member told Business Insider.