Southwest Airlines is going to allow people who don't want to fly on the Boeing 737 Max to switch planes for free
- Southwest Airlines CMO Ryan Green told CNBC that his airline won't make passengers who don't want to fly on the Boeing 737 Max pay additional airfare to switch flights.
- Southwest does not charge passengers a fee to change their tickets, but it does usually charge customers the difference in airfare.
- All Boeing 737 Max airliners have been grounded since March 13 with the jet pulled from Southwest's flight schedule until August 5.
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Those who don't want to the fly on the Boeing 737 Max won't have to. According to Southwest Airlines chief marketing officer Ryan Green, passengers who find themselves booked on a 737 Max flight will be allowed to switch flights free of charge."If they're uneasy about flying on a Max aircraft, we'll be flexible with them," Green told CNBC. "We'll be understanding of that and allow them to fly on a different flight without paying any difference in fare."Advertisement
Southwest CEO Gary Kelly said that the company does not have a confirmed timeline for the 737 Max's return to service.
Southwest's concerns about passengers who may not want to fly in the 737 Max are reasonable. A poll conducted by Business Insider a week after the Ethiopian Airlines crash showed that 53% of American adults surveyed would not want to fly on a Boeing 737 Max even after the FAA clears the aircraft for service.
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