Stranded Thomas Cook customers say a single piece of paper taped to their hotel's reception is the only contact they've had from the collapsed tour operator

Joshua Speer

Thomas Cook customer says that this piece of paper is the only communication he has had from the company.

• A Thomas Cook customer is currently stranded in Turkey, and says this piece of paper is the only communication he has received from the company since it collapsed.
• 24-year-old Joshua Speer and his partner Chloe are currently in Kemer, south west Turkey.
• They have received no information from the company regarding their flight back home which is due to leave on Thursday.
• The piece of paper was stuck to the front reception of the hotel on Monday after nobody showed up for a meeting organised by the company.
• Joshua told Business Insider: "This is all the communication we've had from Thomas Cook"
• Visit Business Insider's homepage for more stories.

A single piece of paper taped to the reception desk of a hotel is the only communication a group of tourists on a Thomas Cook vacation in Turkey have had from the company since it collapsed Monday morning.

Joshua Speer, a Thomas Cook customer currently in the resort of Kemer in the south west of Turkey told Business Insider that the piece of paper, which was taped to the reception desk by a Thomas Cook representative Monday, is the the only acknowledgement of the company's bankruptcy he and other guests have received.

"The rep is not there, she isn't coming," he told Business Insider via WhatsApp message. Holiday representatives are a common sight on European package vacations, providing a line of communication between the travel company and guests.

Read More: Boris Johnson says he refused £150 million bailout for Thomas Cook because it risked 'moral hazard' for other firms

"She turned up this morning for half an hour and gave the reception a piece of paper that they have stuck to the desk," Speer told Business Insider. "When we went into reception a second ago they pointed at it."

Before the representative arrived on Monday morning, she had not been present since Friday, Speer said.

The piece of paper details a list of three flights due to leave for the UK today with departure times, but does not contain any information on flights due to head out later in the week.

It euphemistically refers to the company's bankruptcy as "recent news."

Speer said he and other guests are due to have a meeting with a representative from the company at 3pm on Monday.

Read More: Passengers share vacation disasters from the Thomas Cook collapse, including a ruined $41,000 wedding and 'being held hostage' by angry staff at a Tunisian hotel

REUTERS/Enrique Calvo

Thomas Cook passengers in Mallorca Airport after the travel company collapsed on Monday morning.

Speer and his partner Chloe are due to head back to the UK on Thursday, and despite contacting Thomas Cook and the CAA directly have received no information on how their flights have been affected.

"No reps, no-one answering their phones, no-one answering on Twitter, WhatsApp, no website, no TC [Thomas Cook] app".

"Our current situation is that we are monitoring the CAA website for information on our amended flights and just waiting for any further information," he said.

An estimated 600,000 people have been left stranded as a result, after the company failed to secure funding over the weekend.