Sep 6, 2021
By: BI India BureauAs the world moved to a more digital scenario with the onset of COVID-19, more and more individuals moved from voice to video calling.
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Whether it's to stay in touch with your family or to be up-to-date with the latest work schedules, video calls have become an integral part of most people's lives.
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Conversation artificial intelligence platform Uniphore also decided to empower its traditional voice analytics offering with video analytics features to rope in more clients.
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The Chennai and California-based software-as-a-service (SaaS) carried out a survey to record the trends that went on with video communications.
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About 76 percent of the participants used video conversations to stay in touch with friends and family, whereas 59 percent used it for work. About 40 percent also connected over video for training.
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While only 22 percent of the participants used telemedicine or telehealth services since last year. The percentage is expected to go up to 51 percent in the future, the survey added.
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Participants have highlighted three dislikes for video calling — video calls can be more exhausting than audio calls, having to get ready and seeing oneself on camera.
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About 45 percent people believe that people focus on looks, while 33 percent highlighted that they don’t feel heard.
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About 52 percent participants admitted that they are watching YouTube or streaming videos on the side. Nearly 24 percent were in the middle of bathroom visits
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Other major distractions were social media, news, online shopping and ordering a meal.
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The survey was based on the inputs from 1,000 US and 2,100 customers across Australia, India, Indonesia, Japan, Malaysia, Philippines, Singapore, UAE and Vietnam.
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