How to get a Beats headphones repair through Apple support

How to get a Beats headphones repair through Apple support
If you think your Beats headphones might need a repair, you can use Apple support to coordinate one.Beats by Dr. Dre
  • Apple will replace or repair Beats headphones that have incurred accidental damage, have battery issues, or have certain missing parts.
  • Service costs depend on what Beats product you have, your issue, and whether or not you have AppleCare Plus or another warranty.
  • To make a service request, you'll first need to call or start an online chat with an Apple support representative.

It's a bummer if your Beats headphones break. However, depending on the issue you're having and your coverage by warranties or AppleCare Plus, you can get your headphones repaired or replaced in just a week or two.

How to get a Beats headphones repair

Here's what you can send in for a repair with Apple, how to make a service request, and how much it will cost.
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What you can send in for repair

Apple will service a variety of issues and parts related to Beats headphones. This includes accidental damage, lost or missing items (like a Powerbeats Pro earbud or charging case), and battery failures (due to defects or wear through regular use).
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To find out if your particular Beats issue qualifies for repair, you can follow the steps and prompts below to make an appointment or service request through Apple support.

How to make an appointment or service request with Apple for a Beats headphones repair

  1. Go to the Apple Support page.
  2. Click the "More" icon with Apple's logo.

    How to get a Beats headphones repair through Apple support
    Click the "More" option to find support for your Beats.Abigail Abesamis Demarest/Insider
  3. Select "Beats by Dre."

    How to get a Beats headphones repair through Apple support
    Select "Beats by Dre" from the list of devices.Abigail Abesamis Demarest/Insider
  4. Click the box that best describes the issue you're having.

    How to get a Beats headphones repair through Apple support
    Choose the topic of your issue.Abigail Abesamis Demarest/Insider
  5. Click "Call to Arrange a Repair" or "Chat to Arrange a Repair." Alternatively, you can set up an Apple Genius Bar appointment to receive in-person tech support.

    How to get a Beats headphones repair through Apple support
    Choose whether you want to call or message for your repair.Abigail Abesamis Demarest/Insider
  6. If you selected the call option, enter your information to have Apple Support call you, and click "Continue." If you selected the chat option, enter your information to start a chat session with an Apple Support representative, and click "Continue."

Costs and time needed for Beats repair

If you send in your Beats to Apple, the company estimates that service will take 3 to 10 business days from the day you ship your product. For service through a local Apple Authorized Service Provider, you'll need to ask for an approximate timeline.

If you have AppleCare Plus, you can request Express Replacement Service to have a replacement pair of Beats shipped to you while you return your Beats to Apple.
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Repair costs will depend on the Beats product you have, your issue, and whether or not you're covered under AppleCare Plus or another warranty like the Apple One Year Limited Warranty or consumer law. For manufacturing defects covered by the Apple One Year Limited Warranty or consumer law, the repair is free. AppleCare Plus coverage includes service for up to two incidents of accidental damage. Each incident is subject to a service fee, which is $29 for eligible Beats headphones and earphones (Beats EP, Beats Pro, Beats Solo Pro, Beats Solo3 Wireless, Beats Studio3 Wireless, BeatsX, Powerbeats Pro, and Powerbeats3 Wireless).

For out-of-warranty repairs, Apple has a support page that outlines its fees, which range from $49 to $199 depending on your device. It notes that Apple reserves the right to determine if your product is eligible for out-of-warranty repairs or replacements. Beats headphones that have broken into several pieces, for example, are not eligible for any out-of-warranty services. How to pair any Beats headphones or earbuds with your phone or computer How to connect a Beats Pill speaker to your iPhone in 4 simple steps How to connect Beats wireless headphones and Powerbeats earbuds to your iPhone How to set up an Apple Genius Bar appointment and reserve a time to receive in-person tech support
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