What is Amazon Locker? How to use the free and convenient delivery pick-up system

What is Amazon Locker? How to use the free and convenient delivery pick-up system
Amazon Lockers look similar to traditional lockers.Matthew Horwood / Contributor/Getty Images
  • Amazon Lockers are like self-service kiosks where you can pick up items you've purchased on Amazon.
  • The Lockers are located in stores and pharmacies in more than 900 cities across the US.
  • Amazon Lockers are physical lockers, so there are size limitations for packages.

If Amazon wasn't already one of the most convenient shopping options available today, it certainly increased its claim on the title after unveiling the Amazon Locker system.

There are thousands of Amazon Locker locations in more than 900 cities across America. Here's how to find an Amazon Locker near you and use it to receive packages.

What is Amazon Locker?

Amazon Lockers are "self-service kiosks" located in grocery stores and pharmacies where you can pick up your Amazon packages for no additional fee.
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Amazon first launched Amazon Lockers in 2011 in Seattle, New York City, and London. The company has since expanded to Whole Foods, 7-Eleven, Rite Aid, and other retailers in the US and abroad. Amazon Lockers were even at the Coachella Music Festival in 2019.

An Amazon Locker may be especially desirable for those who live in big cities and aren't comfortable leaving packages in a regularly trafficked lobby or on a doorstep. The lockers can also provide some relief for those weary of porch pirates.

Quick tip: To find the closest Amazon Locker to you, visit this website and log into your account.
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How Amazon Lockers work

Before ordering on Amazon as you normally would, make sure to add the location of your neighborhood Amazon Locker to your shipping addresses. This can be found by going to your Account page, and in the Ordering and shopping preferences section, clicking Your addresses.

Once your order has been delivered, Amazon will send you a six-digit code for your Locker. When you go to your Locker, enter the code on the Locker's screen and a door will pop open - your package will be inside.
What is Amazon Locker? How to use the free and convenient delivery pick-up system
The locker door will pop open after you enter the six-digit code.Jessica Tyler/Insider
You will have three days to go grab your items. If you don't get there in time, the items will be taken back, and you will be refunded.
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Amazon Prime subscribers will typically receive their items in two days, but you don't have to be a Prime member to use Amazon Lockers.

Quick tip: Amazon Lockers are actual lockers, so they have size limitations. All items in your order must be within 16 x 12 x 14 inches and weigh less than 10 pounds. So, you can't really use Amazon Locker for orders like furniture. You can find out what's eligible here.

How and when to use an Amazon Locker

Anyone with an Amazon account can use Amazon Locker if there is one in their area. Access to Amazon Lockers depends on the store hours of the location where the Amazon Locker is.
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For example, if your items are at a Whole Foods, your access to the Amazon Locker depends on the store's opening and closing time. One of the major benefits of an Amazon Locker is being able to pick up your order on evenings and weekends.

Can you return items to Amazon Locker?

Yes. If an item is eligible to be returned to an Amazon Locker, it will say so when you go to return the item through the site's Online Returns Center. Size limitations also apply. Learn more about returning an item through an Amazon Locker on Amazon's website.

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