Hackers have reportedly figured out how to reactivate peoples' canceled Netflix accounts and start charging them again for monthly subscriptions

FILE PHOTO: Gamers and visitors take a rest at the booth of Netflix during Europe's leading digital games fair Gamescom, which showcases the latest trends of the computer gaming scene in Cologne, Germany, August 21, 2019. REUTERS/Wolfgang Rattay/File Photo


  • Hackers have been reactivating people's canceled Netflix accounts without their consent, according to a new BBC report.
  • After stealing or guessing people's Netflix passwords, hackers were able to reactivate the canceled subscriptions of former Netflix customers without knowing their bank information.
  • The hacks were reportedly enabled by the fact that Netflix stores customer data for 10 months after someone cancels their account, including billing information.
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Some Netflix customers who canceled their subscriptions were surprised to see new charges from the video-streaming service on their bank statements months later.

Those peoples' accounts were reactivated by hackers without their knowledge, according to a new BBC report. The hackers didn't need users' bank information to reactivate their accounts - all they had to do was log in.
That's because Netflix stores customer data for 10 months after someone cancels their subscription, according to the BBC, making it easier for people to rejoin after canceling.

Some affected users have taken to Twitter to complain about the oversight.

A Netflix spokesperson did not immediately respond to Business Insider's request for comment. Netflix told BBC that it values customers' security and users should report suspicious activity on their account to the company directly.

There's a cottage industry for hacked Netflix accounts. Hackers frequently sell login credentials online at discounted prices - a listing for a four-screen Netflix login is currently live on eBay.

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