How to cancel a 'Best Offer' on eBay if your reason meets the site's requirements

Advertisement
How to cancel a 'Best Offer' on eBay if your reason meets the site's requirements

ebay website iphone laptop

Natee Meepian/Shutterstock

It's easy to cancel an offer on eBay under certain conditions.

Advertisement
  • You can cancel an offer on eBay if you've made a "Best Offer" and want to retract it within the 48-hour window that the seller has to respond.
  • eBay Best Offers are binding agreements, so your reason for cancelling must fall within one of three acceptable categories for it to be approved.
  • You can cancel a Best Offer if you entered the wrong amount, if the item's description has changed significantly, or if the seller is not responding to your inquiries.
  • Visit Business Insider's homepage for more stories.

You can negotiate the price of an item on eBay by submitting a "Best Offer" for items that allow it.

When submitting a Best Offer, you enter into a binding agreement to pay for the item at the agreed upon rate if it's accepted by the seller.

Complimentary Tech Event
Transform talent with learning that works
Capability development is critical for businesses who want to push the envelope of innovation.Discover how business leaders are strategizing around building talent capabilities and empowering employee transformation.Know More

eBay Best Offers automatically expire after 48 hours if the seller does not accept, and the seller can reject or counter your offer during this time.

You can also cancel your offer in these 48 hours if you entered the wrong amount, if the item's description has changed since your offer was submitted, or if the seller is not responding to your inquiries.

Advertisement

If your reason for cancelling falls within one of these three categories, you're ready to request cancellation of your offer.

Here's how to do it.

How to cancel an offer on eBay

1. Navigate to My eBay and select go to Bids/Offers from the dropdown menu.

1_eBay_home_myebay_menu

Michelle Greenlee/Business Insider

Select Bids/Offers from the My eBay menu.

2. From the Best Offers section, click the View offer details button.

Advertisement

myeBay_offers

Michelle Greenlee/Business Insider

Click on View offer details.

3. A pop-up window will load when you arrive to the offer details page. Click the retract your offer link found under your offer total, which will take you to the Best Offer Cancellation form.

3_myeBay_retract_offer

Michelle Greenlee/Business Insider

Retract your offer by clicking the link.

4. From the Best Offer Cancellation form, click continue to begin the cancellation process. Enter your item number in the field provided if it isn't pre-populated. Click continue.

4_retract_offer_reasons_choose

Michelle Greenlee/Business Insider

You'll need to complete the Best Offer Cancellation form.

Advertisement

5. Select a reason for cancelling from the dropdown menu provided. You may choose one of three options. Click the Cancel Offer button to save your selection and cancel your eBay Best Offer.

ebay_cancel_offer_reason_selected

Michelle Greenlee/Business Insider

Select your reason and cancel the offer.

Cancelling an eBay Best Offer does not incur a cancellation charge or penalty for the buyer or seller.

However, it does count against the total number of offers per item a buyer can submit, which may vary. Some items may also not be eligible for offer cancellation.

Related coverage from How To Do Everything: Tech:

{{}}