How to factory reset your Chromebook computer, if you're selling it or a restart didn't solve your problem

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If a simple restart doesn't fix an issue you're having with your Chromebook, you may have to do a factory reset.

• You can complete a factory reset on your Chromebook in a few simple steps.
• A factory reset is a pretty drastic step, but sometimes that's necessary to get your computer working properly, or to protect your data if you plan on selling your computer.
• Keep in mind that a factory reset will wipe out all of the information stored on your hard drive, including files and apps. So it's always a good idea to back up your data beforehand, if possible.
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A factory reset can be a useful way to get your Chromebook back to a more functional state if something went wrong, like your profile or settings are messed up and a restart didn't fix the problem, or for providing security if you plan on selling your computer.

Sometimes, you might even see a message telling you to reset your Chromebook. Here's what you'll need to do to get it done:

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How to factory reset a Chromebook computer

Before you get started, be aware that a factory reset will erase all of the information on your hard drive. That includes settings and apps as well as files.

So to make sure a factory reset is the right move, try restarting your computer, turning off your extensions, and resetting the hardware before moving on to a full factory reset.

Backing up your data is also a good idea, if possible, before moving forward. If you're still having issues after troubleshooting, here's how to do a factory reset:

1. Sign out of your account by clicking open the menu in the bottom-right corner of the screen and clicking "Sign Out."

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Click the "Sign out" button.

2. Press "Ctrl" "Alt" "Shift" and "R" on your keyboard, and then select "Restart" - a box will appear on the screen.

3. Select "Powerwash" and then "Continue."

4. Follow the prompts and sign back into your account, then follow the on-screen instructions to set up your Chromebook again.

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