The great thing about a driver rating system is that, in theory, it should keep people honest and accountable. Bad drivers should receive bad ratings, and good drivers should receive good ratings.
When this rating system is not used properly, or it is abused, the whole rating system might as well go into the trash can.
Passengers deserve rides in clean, safe, well-maintained vehicles driven by great, friendly drivers at safe speeds. That is my goal for every ride, and it should be the goal of every driver.
More than 3 million Uber trips take place in the US every day, and according to a safety report from the company, 99.9% of rides end without any reports of safety-related incidents. But I have heard absolute horror stories from both friends and passengers in that 0.1%, and I've even experienced bad rides as a passenger myself.
A couple of years ago, I was in an Uber ride where the driver was driving with the phone navigation in her lap. She did not have a dash mount for her phone. Her head was literally looking down for half of the ride as she was clearly in an area she did not know. She was driving erratically, I did not feel safe, and I was slamming the invisible brake the whole ride.
When we were about a minute away from our destination, she was coming up to a red light, except she was looking down at her phone and still accelerating, with no signs of slowing down. I yelled "Look out!" and she slammed on her brakes so hard that the tires squealed and we were inches from crashing into the back of the car ahead of us. My heart was pounding. We did not leave her a good review.
Multiple passengers have told me they have had drivers who were texting one-handed while driving. A friend told me a guy picked him up from the airport and his speed never dipped below 90 mph on the highway. One guy told me his driver was cursing nonstop about the traffic and had extreme road rage. A woman once told me a driver picked her up late at night, and the male driver kept making comments about how beautiful she was, and was asking if anyone was home as he was dropping her off at her house.
One woman told me an absolutely horrifying story. She said years ago, one driver said he was asked by Uber to conduct a survey after the ride to get a $25 Uber gift card, if she would just write down her name and phone number down on this sheet. She wrote her information down. She said a few days later, this guy found all of her social media accounts and a whole slew of other personal information, and was texting her nonstop about how beautiful she was and how they should be together. She ended up blocking him everywhere she could to get rid of the guy.
I asked all of these people, did you give that driver a one-star review? Did you report them to Uber or Lyft? Almost all of them say no and have some reason: They didn't feel like it, it would have taken too much time, they didn't want to get the driver fired because they probably needed the money.
The girl who wrote her number down on the paper for that "survey"? She never reported her driver to Uber. He could still be out there, and you know he has probably done that creepy survey trick to others. (Just for the record, Uber or Lyft will never ask drivers to conduct surveys; never give your personal information to any driver, no matter how convincing they may seem.)
Bad drivers need to be one-starred and reported. If you do not feel safe, report your driver. If your driver is doing something that is violating common driving safety laws or community guidelines, report them! If you do not report them, they could be out there driving another passenger unsafely or hitting on someone else inappropriately. That bad driver is also taking away rides and money from thousands of other great drivers that drive safely and respect you, and they also give the brand a bad image.
The reviewing concept also goes both ways. If you leave a negative review or report a driver, Uber or Lyft may follow up with you, and may even possibly refund your ride or offer you a free ride in the future as a gesture of goodwill.
Give your bad drivers bad ratings and get them off the platform. Rate good drivers honestly to keep them on the platform. We all want good drivers to drive us, so use the rating system properly!