Uber and Deliveroo use Chattermill to improve customer service through AI. Check out the pitch deck it used to raise $8 million.

Chattermill

Chattermill cofounders Mikhail Dubov and Dmitry Isupov

• Chattermill, a startup using AI to help businesses better understand customer feedback, has raised $8 million in a Series A fundraising round.
• Customers include tech companies with household names in the UK - such as Uber, Monzo and Deliveroo.
• Nilam Peris, the VP of growth at TransferWise, went from customer to investor after seeing the work Chattermill does firsthand.
• We got an exclusive look at the pitch deck Chattermill used to put their fundraising round together.
• Click here for more BI Prime stories.

Chattermill, the startup using machine learning to help their clients understand customer feedback, raised $8 million in Series A funding earlier this week.

Complimentary Tech Event

Transform talent with learning that works

Capability development is critical for businesses who want to push the envelope of innovation.Discover how business leaders are strategizing around building talent capabilities and empowering employee transformation.Know More

Led by DN Capital with support from Ventech and btov Partners, the startup said the funds generated would be used to expand its offices in London and Berlin. Some of Chattermill's best known clients include Uber, Monzo, Deliveroo and Transferwise.

Founded in 2015 by CEO Mikhail Dubov and friend Dmitry Isupov while at Entrepreneur First, a "talent investor" designed to help launch new technology companies, Chattermill uses AI to interpret meaning within customer feedback, enabling teams to extract new insights from business decisions.

"Our mission is to help every business become truly customer-focused," said Dubov. "Every decision made at every level of an organisation should be taken with the customer in mind if teams want to win in today's experience economy.

"This isn't limited to customer service departments, but should inform everyone across product, operations, marketing, and the leadership team."

Nilam Peris, VP of growth at Transferwise, said he decided to invest in Chattermill after "seeing first-hand the value [it] can add". He said: "The product is helping many businesses grow while making sure their customers get the best possible experience."

We got an in-depth look at the pitch deck Chattermill used to put together its Series A.

Check it out below:

Axel Springer, Insider Inc.'s parent company, is an investor in Uber.