Zoom's CEO apologizes for its many security issues as daily users balloon to 200 million
- Video conferencing Zoom has been criticized for privacy and security issues on its platform.
- CEO Eric Yuan apologized for the problems in a blog post, saying Zoom wasn't built to handle the number of consumers now using its platform.
- Yuan said the firm now has 200 million daily paid and free users, up from 10 million at the end of December.
- He announced a series of new measures to help make Zoom more secure, including that he will host a weekly conference to update people on the company's progress.
- Visit Business Insider's homepage for more stories.
View all Offers
@home By Nilkamal Matt 1 Seater Recliner with Console (Fabric, Brown, Cocoa)₹ 14499₹ 42900Buy On
Wipro Furniture Arena Wood;Engineering Wood Office Desk; Study Desk(Beech Finish,Beech)₹ 12499₹ 18200Buy On
Amazon Brand - Solimo Cygnus Engineered Wood 2 Door TV Cabinet / TV Entertainment Unit (Brown, Oak )₹ 6899₹ 8290Buy On
SAVYA HOME Apex Zoom Ergonomic Home and Revolving Office Chair (Black)₹ 3139₹ 9000Buy On
- 35% OFF
Duroflex LiveIn - Pressure Relieving, Memory Foam, Roll Pack, 6 Inch King Size Medium Firm Mattress with Superior Comfort and Anti Microbial Fabric (78 X 72 X 6 Inches)₹ 11759₹ 19999Buy On
Zoom CEO Eric Yuan has apologized for the videoconferencing service's many privacy and security issues, saying it was originally built to service businesses with dedicated IT departments, not millions of consumers.
Zoom offers a video-calling service and has seen usage explode since January, as the coronavirus pandemic forces white-collar employees to work from home.
In a blog post published Wednesday, Yuan said usage had exploded 1900%, with daily free and paying users up from 10 million at the end of December to 200 million in March.
But the increased usage has meant increased targeting by hackers, trolls, and growing scrutiny from the press.
Reports also emerged just this week that Zoom was not end-to-end encrypted as it claimed in its marketing materials, and that the company had inadvertently leaked thousands of users' personal emails and photos. The firm was also hit with a class-action lawsuit for allegedly handing data to Facebook.
Yuan apologized for the security issues, noting that most have now been fixed.
"We did not design the product with the foresight that, in a matter of weeks, every person in the world would suddenly be working, studying, and socializing from home," he wrote.
"We now have a much broader set of users who are utilizing our product in a myriad of unexpected ways, presenting us with challenges we did not anticipate when the platform was conceived."
He added: "We recognize that we have fallen short of the community's - and our own - privacy and security expectations. For that, I am deeply sorry, and I want to share what we are doing about it."
Here are all the measures Yuan says Zoom is taking to make its platform safer:
1. Yuan will host a weekly webinar with security updates
2. A total feature freeze
3. Zoom is bringing in outside experts to review its security
4. It will prepare and release a transparency report
5. Zoom is beefing up its bug bounty program
6. The firm will set up a council for chief information security officers
7. Internal penetration tests
- Internship at Bureau of Police Research & Development: Checkout all the details including last date, eligibility and stipend
- Last day to subscribe to AGS Transact IPO, GMP drops to ₹10
- Ethereum may not have too long to get its high gas fee issue in check, according to JPMorgan
- Terra's LUNA token continues to hold its own even in a crypto bear market — here's why
- SEBI is hiring young graduate professionals for a monthly stipend of ₹60,000, last date is January 25