Brands will now be able to build relationships with customers and answer queries without actual humans behind the wheel. Rezo.AI, currently being used by brands like Delhivery, is capable of handling upto 90% of conversational traffic.
Why you should care:
When you’re talking to brands on WhatsApp for your customer care needs, you might not actually be talking to a human. Rezo.AI can potentially cut out human conversation altogether if you’re looking for a new car, or updating your insurance data.