Check Out The Extreme Lengths Airbnb Will Go To In Order To Please Customers
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Aug 20, 2017, 12:31 IST
When an Airbnb host cancelled the cottage Shay Fan had booked for her bridesmaids on the eve her wedding, Airbnb pitched in a $1,000 credit to help her find a new place to stay. Wedding rescued!
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Adam Jackson discovered that one of his guests had stolen a pizzacutter from his kitchen, so he tweeted about it and Airbnb overnighted a new one to him with this cute apology note.
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Jessica Dowdy tweeted that she had booked with Airbnb in Seattle to see a Pearl Jam gig, and the company sent her a T-shirt.
Maia Mittner tweeted that she wished she had a stroller for their upcoming guests, who had a young child. The Airbnb team had one express-delivered before the guests checked in the next day.
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This user had to cancel a reservation because she needed to look after her sister, who broke her leg. So Airbnb sent the sister a bed tray and a get well card.
Kyle Matthews was going to Los Angeles to attend a fundraiser for a pediatric cancer charity. Airbnb noticed — and made a donation to the cause.
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Eric Mathiason passed a hosting milestone — so Airbnb sent him this "Legendary Host" trophy cup. "Classy and hilariously embarrassing!" Mathiason said.
Airbnb noticed that this host basked her guests fresh bread — so they sent her a bread recipe book.
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Airbnb noticed that host Martina Bohn liked big fancy hats. So they sent her this hat-themed guest book.
Suring SXSW this year, Airbnb offered to deliver coffee to Airbnb residents who tweeted at them.
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Airbnb noticed that comic book fan Sarah Forde was on her way to an anime convention — so they sent her a gift voucher for a local comics store.