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A couple is demanding a refund after they were seated next to a drooling and farting dog on a 13-hour flight

Maria Noyen   

A couple is demanding a refund after they were seated next to a drooling and farting dog on a 13-hour flight
  • A couple is demanding Singapore Airlines refunds their 13-hour flight from Paris to Singapore.
  • Gill and Warren Press said they were sat next to a drooling, farting dog on the flight.

A couple is demanding that Singapore Airlines refunds plane tickets for their flight from Paris to Singapore because they were sat next to a dog that was farting, drooling, and "snorting" throughout the flight.

Gill and Warren Press, from Wellington, New Zealand's capital, told Stuff that they wanted Singapore Airlines to give them their money back for a 13-hour flight because of their unpleasant experience.

The couple said that they bought two premium economy seats on a Singapore Airlines flight but ended up moving to economy because they were sat next to another passenger's dog that was drooling and farting throughout the journey.

The couple said they weren't informed that they were going to be sitting next to a dog prior to the flight.

"I heard this noise — a heavy snorting," Gill said. "I thought it was my husband's phone, but we looked down and realised it was the dog breathing."

She said it became too much to bear when it began farting midway through the flight and taking up Warren's legroom.

"[The passenger] couldn't have the dog out in the aisle because they couldn't get the trolleys through, so it had to come in further, which meant his head was under my husband's feet," she added. "My husband was in shorts, and was getting the dog's saliva goo on his leg."

She said they complained to a flight attendant who eventually offered them two seats in economy that had been reserved for Singapore Airlines staff.

She said the couple were assured that they would be contacted by the airline after they landed.

However, they said it took two weeks for the airline to reach out with an apology and an offer of two SG$100, or around $73, gift vouchers.

After Gill and Warren responded saying it wasn't enough to reflect the difference in value of the seat switch, they said the airline took nearly a month to make a counteroffer: two travel vouchers worth NZ$200, which is around $118, each.

But the couple say this still was not acceptable, and they are continuing to seek a full refund.

In a statement to Insider, a Singapore Airlines representative apologized to the couple for experience on their flight from Paris to Singapore.

"SIA endeavors to notify customers who may be seated next to an assistance dog prior to boarding," the representative said. "In circumstances where customers seated next to an assistance dog request to be moved, we will assist to re-seat customers within the same cabin if space permits."

"In this instance, we were unable to move Mr and Mrs Press within the same cabin as the Premium Economy Class cabin was full," they said, adding that the airline continued to be in contact with the couple.



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