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A couple received a $1,400 refund after being seated next to a farting dog on a 13-hour flight. They plan to donate it to an animal charity.

Monica Humphries   

A couple received a $1,400 refund after being seated next to a farting dog on a 13-hour flight. They plan to donate it to an animal charity.
  • Gill and Warren Press sat next to a dog on a 13-hour Singapore Airlines flight from Paris to Singapore.
  • They said the dog was farting and snorting so badly that they moved from premium seats to economy.

Gill Press told Insider she was determined to get some sort of compensation after she and her husband, Warren Press, relocated from premium economy to economy on a 13-hour flight from Paris to Singapore.

The reason behind their move? A farting, snorting, and drooling dog.

After months of emailing Singapore Airlines, the New Zealand couple said they received about $1,410, which they plan to donate to an organization that matches vision-impaired people with service dogs.

Singapore Airlines did not respond to a request for comment on the refund. A representative for the airline previously told Insider that they apologized to the couple for their experience on their flight.

Months after sitting next to the dog, Singapore Airlines issued the couple a refund

The New Zealand outlet Stuff first reported on September 8 that Gill and Warren Press boarded a Singapore Airlines flight from Paris, France, to Singapore in June.

The couple paid extra for premium economy seats for the 13-hour flight, they told Insider. When they arrived at their assigned seats, they said they discovered that they were seated next to a passenger with a dog, which Gill believed was an emotional support animal.

According to Gill, the dog was snorting and drooling.

"I said to my husband, 'You need to sort this. We can't have a dog sitting next to us for this length of time,'" she said.

Gill said Warren spoke to a flight attendant, who informed the couple that the only open seats were in the back of the economy cabin. So the couple initially decided to remain in their premium seats.

After dinner service had finished, and as the couple attempted to fall asleep, the dog started farting, Gill said.

She said they went back to the flight attendant, who offered the couple two economy seats that were reserved for flight attendants. The flight attendant also told the couple that they could fill out an incident report, which Gill said they did, and that the airline would reach out to them after the flight.

After hearing nothing, Gill said she finally reached out to the airline. The couple received an apology and two $73 gift vouchers. Gill said they didn't think this was a fair amount considering the difference in cost between premium and economy seats. Nearly a month later, she said, the airline countered with two travel vouchers worth about $118 each.

Still upset that they were receiving just a fraction of their tickets, which Gill said cost around $1,000, they requested more.

After some back and forth and "as a gesture of goodwill," the airline told the couple they would receive a refund for the difference in cabins, which was about $587 each. Altogether, they said they received a total of about $1,410.

"That's the least they could do," Gill said. "If they wanted to be really nice, they could've given us way more."

The couple said they're going to donate the reimbursed money

The couple said they have been in contact with the organization Blind Low Vision NZ, which provides guide dogs to New Zealanders who are blind or have low vision, to donate the money. The organization declined Insider's request for comment, citing privacy reasons.

"The principal wasn't about the money, it was truly about making people accountable," Gill said.

Ultimately, the couple believes they should have been notified before the flight that they would be seated next to an animal.

"I expect to see a baby. I expect young children. But I don't expect a dog," Gill said.

In the statement previously sent to Insider, a representative for the airline said: "SIA endeavors to notify customers who may be seated next to an assistance dog prior to boarding. In circumstances where customers seated next to an assistance dog request to be moved, we will assist to re-seat customers within the same cabin if space permits."

"In this instance, we were unable to move Mr and Mrs Press within the same cabin as the Premium Economy Class cabin was full," the statement continued.

In the future, Gill said she plans to stick up for herself even more.

"I think that you have to fight for what you think is right," she said. "I will now stand up if I don't think it's correct — in any part of life."

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