Singapore's Changi Airport is named among the world's best. See the 10 coolest things I found there.

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Taylor RainsMar 2, 2023, 22:10 IST
Singapore's Changi Airport is named among the world's best. See the 10 coolest things I found there.

Singapore's Changi Airport has long been rated one of the world's best — and its seven-story waterfall I saw during a recent visit was just one of the highlights.Taylor Rains/Insider

  • Singapore's Changi International Airport was named the world's best airport from 2013 to 2020.
  • While the airport lost its crown in 2021, it still houses plenty of activities to pass the time.
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Singapore's Changi International Airport is considered one of the best in the world.

Singapore's Changi International Airport is considered one of the best in the world.
Taylor Rains/Insider

From 2013 to 2020, the airport won Skytrax's annual awards, though it lost the title to Doha's Hamad International Airport in 2021 and 2022.

From 2013 to 2020, the airport won Skytrax's annual awards, though it lost the title to Doha's Hamad International Airport in 2021 and 2022.
Qatar's Hamad International Airport in Doha.Thomas Pallini/Insider

The top 20 best airports in the world according to passengers

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Nevertheless, there is a lot to discover within the walls of Changi's transit area, which welcomed over 32 million people in 2022.

Nevertheless, there is a lot to discover within the walls of Changi's transit area, which welcomed over 32 million people in 2022.
Inside Singapore's Changi International Airport.Taylor Rains/Insider

Source: The Straits Times

Here are the 10 coolest things I found on my recent trip — and many of them are completely free or don't require a business-class ticket.

Here are the 10 coolest things I found on my recent trip — and many of them are completely free or don't require a business-class ticket.
Taylor Rains/Insider
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1. Changi airport is basically a giant high-end mall.

1. Changi airport is basically a giant high-end mall.
Taylor Rains/Insider

Of course, Changi is first and foremost an airport, but that doesn't mean people can't get their shopping done on a long layover. Travelers will find a plethora of luxury brands lining the long terminal corridors, like Louis Vuitton…

Of course, Changi is first and foremost an airport, but that doesn't mean people can't get their shopping done on a long layover. Travelers will find a plethora of luxury brands lining the long terminal corridors, like Louis Vuitton…
Taylor Rains/Insider
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…Gucci…

…Gucci…
Taylor Rains/Insider

…and Prada. Other designer stores like Swarovski, Tiffany & Co, and Dior can also be explored, and there are several of each within the three main terminals.

…and Prada. Other designer stores like Swarovski, Tiffany & Co, and Dior can also be explored, and there are several of each within the three main terminals.
Taylor Rains/Insider
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According to Changi spokesperson Lay Ling Toh, the shops are duty-free. But the merchandise must be sold cheaper than, or the same price as, other comparable stores throughout Singapore.

According to Changi spokesperson Lay Ling Toh, the shops are duty-free. But the merchandise must be sold cheaper than, or the same price as, other comparable stores throughout Singapore.
Singapore's Changi International Airport Terminal 1 Louis Vuitton store.Taylor Rains/Insider

I managed to beat the temptation of a designer bag and opted for French Earl Grey tea at TWG Tea — a popular Singaporean tea shop — for $30.

I managed to beat the temptation of a designer bag and opted for French Earl Grey tea at TWG Tea — a popular Singaporean tea shop — for $30.
Taylor Rains/Insider
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Toh told Insider that shopping at Changi is so popular that during the pandemic, the airport set up an experience for locals seeking the thrill of travel by allowing some to bring empty suitcases and shop in the transit area.

Toh told Insider that shopping at Changi is so popular that during the pandemic, the airport set up an experience for locals seeking the thrill of travel by allowing some to bring empty suitcases and shop in the transit area.
Singapore's Changi Airport.Edgar Su/Reuters

Non-travelers can still use the iShopChangi app by adding merchandise to their cart and providing a Singaporean address. The items will be delivered within 2-4 work days, according to the airport.

Non-travelers can still use the iShopChangi app by adding merchandise to their cart and providing a Singaporean address. The items will be delivered within 2-4 work days, according to the airport.
The check-in area for Singapore Airlines at Changi airport.Taylor Rains/Insider

Source: Changi Airport

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2. Travelers don't have to clear security to enter the terminals.

2. Travelers don't have to clear security to enter the terminals.
The Terminal 3 departures lobby at Changi.Taylor Rains/Insider

One of the most shocking differences I noticed during my time at Changi was that security took place at each individual gate — not after check-in.

One of the most shocking differences I noticed during my time at Changi was that security took place at each individual gate — not after check-in.
Security took place at my boarding gate for my flight home to New York-JFK on Singapore Airlines.Taylor Rains/Insider

I flew on the world's longest flight in business class and thought the 18-hour trip from Singapore to New York was nearly flawless

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Instead of a standard security queue with hundreds of travelers in snaking lines, passengers only needed to scan their passport and boarding pass to enter the transit area.

Instead of a standard security queue with hundreds of travelers in snaking lines, passengers only needed to scan their passport and boarding pass to enter the transit area.
Although I was given special permission to enter Changi airport without a boarding pass, I did have to clear passport control on my flight home a few days later. I thought the process was quick and simple.Taylor Rains/Insider

From there, travelers can walk the concourse, eat the food, and enjoy the shops before their luggage and person are scanned at the gate. I liked this much better because security was limited to just the people on my flight.

From there, travelers can walk the concourse, eat the food, and enjoy the shops before their luggage and person are scanned at the gate. I liked this much better because security was limited to just the people on my flight.
Passport control before entering the transit area. Terminals 1, 2, and 3 are connected via airside trains, while terminal 4 can be accessed by an airside bus.Taylor Rains/Insider
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However, it is important to note that this doesn't mean anyone can enter the secured area. Signage indicated only those with the intent to travel can enter, likely to deter people from booking a cheap flight just to enjoy the airport.

However, it is important to note that this doesn't mean anyone can enter the secured area. Signage indicated only those with the intent to travel can enter, likely to deter people from booking a cheap flight just to enjoy the airport.
A sign at Changi said only ticketed passengers are allowed in the transit area.Taylor Rains/Insider

3. Finding a place to sleep during long layovers, delays, cancellations, or overnights is much easier at Changi than at most other airports.

3. Finding a place to sleep during long layovers, delays, cancellations, or overnights is much easier at Changi than at most other airports.
There are soft sofas in Terminal 4 to snag a nap.Changi International Airport

Source: Changi Airport

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Changi is all about a comfortable layover — regardless if it's two or 24 hours. So, the airport has made an effort to offer plenty of low- and high-budget sleep options — so travelers never have to leave the airport.

Changi is all about a comfortable layover — regardless if it's two or 24 hours. So, the airport has made an effort to offer plenty of low- and high-budget sleep options — so travelers never have to leave the airport.
The snooze lounge in Terminal 4 at Changi International Airport.Changi International Airport

Source: Changi Airport

On the cheapest end of the spectrum are the free "snooze lounges," which are scattered throughout the airport and have lie-flat loungers, armchairs, pod seating, and couches.

On the cheapest end of the spectrum are the free "snooze lounges," which are scattered throughout the airport and have lie-flat loungers, armchairs, pod seating, and couches.
Changi Airport Group

Source: Changi Airport

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Meanwhile, Priority Pass cardholders can access the Ambassador Transit Lounges in terminals 2 and 3 for free, and then pay a fee to use the nap room, which starts at $90 for six hours.

Meanwhile, Priority Pass cardholders can access the Ambassador Transit Lounges in terminals 2 and 3 for free, and then pay a fee to use the nap room, which starts at $90 for six hours.
The nap suite inside the Ambassador Transit Lounge. Non-Priority Pass holders can pay a fee to enter the lounge, and then pay for the naproom on top of that.Harilela Hospitality

Source: Harilela Hospitality

Granted, both the lounge rooms and sleep zones are first-come, first-served, so there is no guarantee any will be available. But I loved that there were these options when I'm used to bumming it on the cold floor in most US airports.

Granted, both the lounge rooms and sleep zones are first-come, first-served, so there is no guarantee any will be available. But I loved that there were these options when I'm used to bumming it on the cold floor in most US airports.
New York LaGuardia's new Terminal B does have some couches to lay out on, which is nice.Thomas Pallini/Insider
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Not all travelers are willing to fight for a bed just to save a few bucks, though, so Changi has transit hotels that do not require anyone to leave the secured area or clear customs. These include the Aerotel in terminal 1…

Not all travelers are willing to fight for a bed just to save a few bucks, though, so Changi has transit hotels that do not require anyone to leave the secured area or clear customs. These include the Aerotel in terminal 1…
Taylor Rains/Insider

…and the Ambassador Transit Hotels in terminals 2 and 3. These rooms start at $160 for one person for six hours.

…and the Ambassador Transit Hotels in terminals 2 and 3. These rooms start at $160 for one person for six hours.
The Ambassador transit hotel at Changi's terminal 3.Taylor Rains/Insider

Source: Harilela Hospitality

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Meanwhile, a single room at Aerotel costs $115 in mid-April, while a double room costs $167. Both come with one free meal served in the on-site dining area.

Meanwhile, a single room at Aerotel costs $115 in mid-April, while a double room costs $167. Both come with one free meal served in the on-site dining area.
The beds in the double room, which has an ensuite bathroom and a view of the ramp. Single rooms have a private bed but a shared bathroom, according to Aerotel's website.Taylor Rains/Insider

Source: Aerotel

For passengers traveling on a first-class ticket with Singapore Airlines — which has its hub at Changi — the carrier has designated bedrooms in its exclusive premium lounge. These cannot be accessed by anyone else.

For passengers traveling on a first-class ticket with Singapore Airlines — which has its hub at Changi — the carrier has designated bedrooms in its exclusive premium lounge. These cannot be accessed by anyone else.
Taylor Rains/Insider
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4. If you want to skip sleep and have fun, there are plenty of interesting things to do for free.

4. If you want to skip sleep and have fun, there are plenty of interesting things to do for free.
Taylor Rains/Insider

Changi is famous for its entertainment, and I made sure to try as many activities as possible during my visit, like watching a movie at the free theater in terminal 3. The films play 24/7 and rotate seasonally — no ticket needed.

Changi is famous for its entertainment, and I made sure to try as many activities as possible during my visit, like watching a movie at the free theater in terminal 3. The films play 24/7 and rotate seasonally — no ticket needed.
Taylor Rains/Insider
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Right now, passengers can see Venom, Curella, Encanto, Frozen II, Fantastic Beasts, and Doctor Strange.

Right now, passengers can see Venom, Curella, Encanto, Frozen II, Fantastic Beasts, and Doctor Strange.
Taylor Rains/Insider

I enjoyed watching Encanto and was impressed with the comfort and tranquility of the space.

I enjoyed watching Encanto and was impressed with the comfort and tranquility of the space.
The free movie theater was showing Encanto during my visit.Taylor Rains/Insider
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If you're looking for a more natural experience, the upper entrance to the butterfly garden is right around the corner from the theater.

If you're looking for a more natural experience, the upper entrance to the butterfly garden is right around the corner from the theater.
Taylor Rains/Insider

Inside, there are thousands of butterflies that represent some 47 species. I was able to get up close while they feasted on fruit...

Inside, there are thousands of butterflies that represent some 47 species. I was able to get up close while they feasted on fruit...
Taylor Rains/Insider
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…and saw hundreds of chrysalises getting ready to hatch. These were protected inside an enclosed habitat dedicated to metamorphosis.

…and saw hundreds of chrysalises getting ready to hatch. These were protected inside an enclosed habitat dedicated to metamorphosis.
The habitat in the Changi airport butterfly garden with dozens of chrysalises.Taylor Rains/Insider

There are several other free things to do inside Changi, including the koi pond…

There are several other free things to do inside Changi, including the koi pond…
Taylor Rains/Insider
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…and the power bike, which can charge smartphones while peddling.

…and the power bike, which can charge smartphones while peddling.
Taylor Rains/Insider

5. You can take a dip in the pool between flights.

5. You can take a dip in the pool between flights.
Taylor Rains/Insider
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One of the most interesting things about Changi is its swimming pool, which is located at the Aerotel in terminal 1. Travelers can take the elevator using touchless buttons to access it.

One of the most interesting things about Changi is its swimming pool, which is located at the Aerotel in terminal 1. Travelers can take the elevator using touchless buttons to access it.
Taylor Rains/Insider

The pool is free for hotel guests, but regular travelers can pay 23 Singapore dollars (around $18) to enter after 12:00 p.m. The stay comes with a towel, and drinks can be ordered from the bar.

The pool is free for hotel guests, but regular travelers can pay 23 Singapore dollars (around $18) to enter after 12:00 p.m. The stay comes with a towel, and drinks can be ordered from the bar.
Taylor Rains/Insider
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There are also plenty of seating areas and a garden that overlooks the ramp…

There are also plenty of seating areas and a garden that overlooks the ramp…
Taylor Rains/Insider

…as well as showers and a gym.

…as well as showers and a gym.
Taylor Rains/Insider
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I spent about an hour by the pool on a warm, sunny day, and it was the most relaxed I've ever been at an airport.

I spent about an hour by the pool on a warm, sunny day, and it was the most relaxed I've ever been at an airport.
Taylor Rains/Insider

6. Travelers can experience Singapore's famous street food without leaving the airport.

6. Travelers can experience Singapore's famous street food without leaving the airport.
Taylor Rains/Insider
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Singapore is well-known for its street cuisine, which was further popularized by movies like Crazy Rich Asians.

Singapore is well-known for its street cuisine, which was further popularized by movies like Crazy Rich Asians.
The Newton Food Centre in Singapore where the characters in Crazy Rich Asians ate at the beginning of the film.Peter Bischoff/Getty Images

Unfortunately for layover passengers, it would be difficult to travel into the city to enjoy a proper market, but Changi has one on-site called Singapore Food Street.

Unfortunately for layover passengers, it would be difficult to travel into the city to enjoy a proper market, but Changi has one on-site called Singapore Food Street.
Taylor Rains/Insider
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Located on the second level of terminal 3 near Louis Vuitton, the "street" houses over a dozen vendors who specialize in specific dishes, like Singaporean, Chinese, and Vietnamese.

Located on the second level of terminal 3 near Louis Vuitton, the "street" houses over a dozen vendors who specialize in specific dishes, like Singaporean, Chinese, and Vietnamese.
Taylor Rains/Insider

To get food, I had to order from the designated kiosks and pay with a card or Singaporean dollars — no foreign paper currency is accepted.

To get food, I had to order from the designated kiosks and pay with a card or Singaporean dollars — no foreign paper currency is accepted.
All of the restaurants and their menus were loaded into the kiosk.Taylor Rains/Insider
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I ordered a feast of Asian meals, which I shared with a colleague, including laksa, soup dumplings, skewers, noodles, vegetables, and chicken with rice.

I ordered a feast of Asian meals, which I shared with a colleague, including laksa, soup dumplings, skewers, noodles, vegetables, and chicken with rice.
My favorite dishes were the laksa (bottom left bowl) and the soup dumplings (middle bottom).Taylor Rains/Insider

The meals were delicious, and I was blown away by the high standard of airport food. Granted, I'm sure it wasn't nearly as authentic as a real Singaporean street market, but it was still a fun experience.

The meals were delicious, and I was blown away by the high standard of airport food. Granted, I'm sure it wasn't nearly as authentic as a real Singaporean street market, but it was still a fun experience.
Taylor Rains/
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However, for Americans looking for a taste of home, there was a Subway and a Burger King located on either end of the food street. Other Western restaurants are also located throughout Changi.

However, for Americans looking for a taste of home, there was a Subway and a Burger King located on either end of the food street. Other Western restaurants are also located throughout Changi.
Taylor Rains/Insider

7. There is a hidden playground under terminals 2 and 3.

7. There is a hidden playground under terminals 2 and 3.
The terminal 3 entrance to Changi's "underground carnival." You can also enter by following the signs from the airport check-in lobby.Taylor Rains/Insider
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If you have enough time to leave the transit area, you could spend some time in the underground carnival. Here, there are a plethora of activities, like a playground with a slide…

If you have enough time to leave the transit area, you could spend some time in the underground carnival. Here, there are a plethora of activities, like a playground with a slide…
The playground with a slide at Changi's "underground carnival" at terminal 3.Taylor Rains/Insider

…as well as restaurants and shopping.

…as well as restaurants and shopping.
One of the restaurants in Changi's "underground carnival" in terminal 3.Taylor Rains/Insider
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The stores were giant with so many random items, including everything from cookware and suitcases…

The stores were giant with so many random items, including everything from cookware and suitcases…
Taylor Rains/Insider

…to fresh produce and candy. One employee I spoke with said the shops and restaurants are popular with locals, especially during the pandemic.

…to fresh produce and candy. One employee I spoke with said the shops and restaurants are popular with locals, especially during the pandemic.
All types of different produce were available, and I saw a lot of people here doing their grocery shopping.Taylor Rains/Insider
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8. There is a secret space under Changi where food is cheaper.

8. There is a secret space under Changi where food is cheaper.
There is food available in the lounges (pictured) for free if you're flying on Singapore Airlines and have a business or first class ticket, or status with the carrier.Taylor Rains/Insider

Located outside the transit area and in the basement of terminal 1, passengers can enjoy the Staff Canteen, which offers Asian meals for just a few bucks.

Located outside the transit area and in the basement of terminal 1, passengers can enjoy the Staff Canteen, which offers Asian meals for just a few bucks.
The sign pointing towards the staff canteen at Changi.Kieran Corcoran/Insider
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This space is typically full of employees, but travelers can reap the benefits if they're willing to make the long trek. Insider's Deputy London Bureau Chief Kieran Corcoran enjoyed a meal for about $2.50 on a recent trip through Changi.

This space is typically full of employees, but travelers can reap the benefits if they're willing to make the long trek. Insider's Deputy London Bureau Chief Kieran Corcoran enjoyed a meal for about $2.50 on a recent trip through Changi.
Corcoran's meal was masala dosa with sides of okra and mixed-vegetable curry. He said the prices are already low for guests — but are even cheaper for employees.Kieran Corcoran/Insider

9. You can ride a monorail right next to the world's tallest indoor waterfall.

9. You can ride a monorail right next to the world's tallest indoor waterfall.
A view from the ground floor at Jewel with the rain vortex off.Taylor Rains/Insider
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Changi's most prized attraction is located within Jewel, a completely separate building that houses dozens of shops, restaurants, and entertainment.

Changi's most prized attraction is located within Jewel, a completely separate building that houses dozens of shops, restaurants, and entertainment.
A restaurant inside Jewel at Changi airport.Taylor Rains/Insider

Jewel can be accessed via airtrain from terminals 1, 2, and 3, walkways, or a bus from terminal 4. You do not have to be a ticketed passenger to enter.

Jewel can be accessed via airtrain from terminals 1, 2, and 3, walkways, or a bus from terminal 4. You do not have to be a ticketed passenger to enter.
The walkway to Jewel from terminal 3.Taylor Rains/Insider
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The centerpiece of Jewel is the rain vortex that stands seven stories high with cascading water falling from the ceiling.

The centerpiece of Jewel is the rain vortex that stands seven stories high with cascading water falling from the ceiling.
The airtrain that connects terminals 2 and 3 runs through Jewel with a great view of the rain vortex.Taylor Rains/Insider

The waterfall is a symbol of Changi's beauty and innovation, and guests can get a better look from unique spots inside Jewel. You can pay to stand on the bridge that looks down on the vortex…

The waterfall is a symbol of Changi's beauty and innovation, and guests can get a better look from unique spots inside Jewel. You can pay to stand on the bridge that looks down on the vortex…
The Mickey was a temporary display for Disney's 100th anniversary.Taylor Rains/Insider
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…or use the free monorail that rides right past it as is connects terminals 2 and 3. The airtrain even slows down to ensure travelers get a good look.

…or use the free monorail that rides right past it as is connects terminals 2 and 3. The airtrain even slows down to ensure travelers get a good look.
View of the water when passing by Changi's Jewel on the airtrain between terminals 2 and 3.Taylor Rains/Insider

Also inside Jewel, which was once a parking lot that was repurposed for $1.2 billion, is a great selection of paid-for activities, like a hedge maze…

Also inside Jewel, which was once a parking lot that was repurposed for $1.2 billion, is a great selection of paid-for activities, like a hedge maze…
A view of the Jewel hedge maze from above.Taylor Rains/Insider
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…and a topiary walk through the Canopy Park. According to Toh, all of the animals are made out of coconut hairs.

…and a topiary walk through the Canopy Park. According to Toh, all of the animals are made out of coconut hairs.
Taylor Rains/Insider

The tickets can be booked online, at a kiosk inside Jewel, or at an in-person counter. I thought the activities were pretty kid-centered, but a fun way to pass the time or entertain the little ones.

The tickets can be booked online, at a kiosk inside Jewel, or at an in-person counter. I thought the activities were pretty kid-centered, but a fun way to pass the time or entertain the little ones.
Taylor Rains/Insider
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For those not interested in the activities, Jewel is a beautiful place to just walk around. Passengers on some airlines can even check-in early here, though the plane will board from the main terminals.

For those not interested in the activities, Jewel is a beautiful place to just walk around. Passengers on some airlines can even check-in early here, though the plane will board from the main terminals.
Taylor Rains/Insider

10. 99% of Changi's greenery — including inside Jewel — is real.

10. 99% of Changi's greenery — including inside Jewel — is real.
Greenery inside Jewel.Taylor Rains/Insider
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From the moment travelers enter Changi's lobby or step off their aircraft, they will be overwhelmed by the greenery lining the terminals.

From the moment travelers enter Changi's lobby or step off their aircraft, they will be overwhelmed by the greenery lining the terminals.
Greeney next to Louis Vuitton at Changi's terminal 3.Taylor Rains/Insider

Trees, bushes, and flowers are plastered everywhere, and I was surprised to learn that most of the plants are 100% real.

Trees, bushes, and flowers are plastered everywhere, and I was surprised to learn that most of the plants are 100% real.
Greenery lining the walls in Changi's terminal 3 check-in lobby.Taylor Rains/Insider
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Toh explained the greenery is maintained by a team of horticulturalists, meaning almost every single leaf or blade of grass is cared for by a human.

Toh explained the greenery is maintained by a team of horticulturalists, meaning almost every single leaf or blade of grass is cared for by a human.
A team of horticulturalists at Changi attend to the plants.Taylor Rains/Insider

I loved the dedication to beauty and nature, which truly embodies Singapore's culture.

I loved the dedication to beauty and nature, which truly embodies Singapore's culture.
Taylor Rains/Insider
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