A spokesperson from the city's transport regulator, Transport for London (TfL), confirmed to Insider that the crash happened on Saturday afternoon in Southgate, north London.
A route 125 bus, operated by Metroline, was involved in the incident, they said.
"We are aware of an incident involving a route 125 bus on Saturday in Southgate, and a video on social media of the incident that shows what happened from an onlooker's perspective," Tom Cunnington, TfL's head of bus business development, said in a statement to Insider. "It must have been a really nasty shock for the bus driver, who we wish well, and we are supporting the bus operator's ongoing investigation."
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