Tidal screwed up the release of Kanye's new album, and people are furious

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Kanye West.

After months of anticipation, Kanye West finally dropped his latest album, "The Life of Pablo," following a performance on "Saturday Night Live."

West announced that the album is not available anywhere except on Tidal for the next week, which sent his fans clamoring to listen to it over the music-streaming service.

West originally had the album available for sale as a download, from Tidal, as well as for streaming. But he quickly changed his mind, removing the ability for users to download it, but not before some had paid cash for a download of "The Life of Pablo" that never materialized.

It's still available for streaming, if you subscribe to Tidal, but there's no sign of the download, even for those who paid for it.

Furious customers took to Twitter to voice their frustration with Tidal:

Further inciting the anger are claims that Tidal has not been responsive to customers who have been charged money but have not received the download. Fans have been reporting that Tidal has not been answering some customers' support tickets.

This is not Tidal's first misstep with the release of a major album. In January, Tidal accidentally published Rihanna's new album "Anti" before it was set to go live. When it realized its mistake, it immediately removed the album, but not before some users were able to rip and share MP3s of the work, Newsweek reported.

Business Insider reached out to Tidal and will update this post when we hear back.