A worker on Tesla's Autopilot team described what it's like labeling the influx of driver videos.

Botshit is a term that describes when chatbots spew incorrect information and provide false referen…

Airbnb has had a fall from grace. It revolutionized the vacation industry, but is now plagued with …

As a former Erewhon employee, I wish customers knew their smoothie orders take time and certain emp…

Rather than finding workers locally, some fast-food restaurants in the US are paying cashiers on di…

If you've ever been at your wit's end with a customer service rep who can't help, you may be a vict…

Immigration and Customs Enforcement has kept its use of deadly force secret. Exclusive documents re…

Verizon's generative AI reduces the workload for its agents by summarizing calls, giving prompts, a…

Crisis management will likely be top of the agenda for CrowdStrike after an IT outage sparked globa…

Cracker Barrel has lost relevance with customers. Customers and an employee pointed to disappointin…

Remote roles are often portrayed as good for mental and physical health, but that isn't always the …

Daily Harvest, a plant-based-food brand, uses AI-driven cartonization software to optimize packagin…

In a recent meeting led by Finance Minister Nirmala Sitharaman, a proposal was submitted for unifor…

Zendesk's 2023 CX Trends report underlines the key trends in how business leaders and customers thi…

The M moniker for Samsung has always brought laurels to the brand. While the A & F series follo…

Global travel service provider MakeMyTrip is experimenting with artificial intelligence (AI) chatbo…

A former HR director at PwC who has worked in the field for 36 years shares six signs to look for t…

Airbnb's CEO announced several initiatives in place as a response to customers complaints about ri…

Whoever said you cannot buy happiness probably wasn’t spending their money on the right stuff, it t…

Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of …