You Searched For "Improve customer experience" and got 18 results
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1 min read
Meta's Threads gets new features as competition with Bluesky heats up, all we know
Meta's Threads is rolling out new features. Users can now customize their feeds and set default vi…
2 mins read
Airports are investing in private wireless networks to improve operations and travelers' experience
Airport executives spoke on a panel about connected aviation at the trade show Mobile World Congres…
Sarah Jackson
7 mins read
10 AI applications for companies that want to streamline their business and improve customer experiences
Explore how businesses are using AI to revolutionize the customer experience through automation, ro…
Freya Graham
5 mins read
The Ola Electric Saga: Are surge in complaints and declining market share a wake-up call for Bhavish Aggarwal?
Ola Electric was once considered the most promising electric automaker in the country, from dominat…
2 mins read
AI is learning to be 'emotionally intelligent' — here's why that matters
AI is learning to understand human emotions, which could revolutionise healthcare, education, and c…
5 mins read
The AI app Soula seeks to improve healthcare access for pregnant women
Soula app users and OB/GYB experts spoke about the role that AI chatbots can have in healthcare acc…
Helen Li
3 mins read
Fast food chains are locked in a 'value war' for US customers
McDonald's, Starbucks, and others this week have highlighted a "value war" as customers push back o…
Dominick Reuter
3 mins read
How Daily Harvest used AI to optimize product packaging and improve customer service
Daily Harvest, a plant-based-food brand, uses AI-driven cartonization software to optimize packagin…
Erica Sweeney
5 mins read
Customer service hubs: Entering the golden age with Gen-AI and tech-driven solutions
In an era where customer experience is a primary business differentiator, the role of service hubs …
3 mins read
NICE's CEO says AI is 'the ultimate alchemist' that can transform customer-experience solutions
The customer-experience-software company NICE is investing in AI to reduce workload and increase cu…
Erica Sweeney
3 mins read
GE HealthCare is tapping into AI to improve clinical support — an initiative led by the company's first-ever chief AI officer
GE HealthCare's AI initiatives, including AI-powered imaging solutions and strategic partnerships, …
Matthew S. Smith
1 min read
Marc Benioff says AI and humans are now indistinguishable in customer service
Customer service is seen as one of the sectors where AI could have the biggest impact.
Beatrice Nolan
3 mins read
How Penske uses AI to prevent costly truck breakdowns and improve repairs
The company, which is headquartered in Reading, Pennsylvania, has a fleet of more than 446,000 vehi…
Erica Sweeney
2 mins read
Apple's new iPhone 16 just hit stores. Customers told us why they bought it.
Some customers who lined up Friday for Apple's new iPhone 16 were excited for the Camera Control bu…
Sarah Jackson
3 mins read
Government takes action against Ola Electric for customer complaints, Bhavish Aggarwal’s company slapped with show-cause notice
Ola Electric is facing scrutiny after the CCPA (Central Consumer Protection Authority) issued a sho…
3 mins read
'Botshit' is an example of how AI is making customer service worse
Botshit is a term that describes when chatbots spew incorrect information and provide false referen…
John Towfighi
5 mins read
Alienware AW3225QF 32-inch QD-OLED gaming monitor review – for the perfect gaming experience
Alienware is one of the biggest names for gaming devices such as monitors. Alienware recently launc…
3 mins read
What makes customers switch to competitors? 4 in 5 say its bad customer experience in a Zendesk survey
Zendesk's 2023 CX Trends report underlines the key trends in how business leaders and customers thi…