For Tata CLiQ, the flagship digital commerce initiative of the Tata Group, that definition is qu…

Ikea held two raves — one of which got shut down by the police — to signal its new retail experienc…

The conversation delved into the significance of generative AI in enhancing customer experienc…

With technology at the forefront, the world has been changing faster than ever. The COVID-19 pandem…

While Costco still holds the top spot, its score remains unchanged as its two biggest competitors e…

In a candid interview, United Airlines' CEO criticized cheaper competitors like Frontier and Spirit…

AI-driven customer sentiment analysis is not only about analyzing customer reviews and feedb…

I find cottage cheese revolting on its own, but it's delicious mixed into other recipes and an easy…

We live in the experience era – a world where a brand’s success depends on the experience it delive…

India is the second-largest mobile market in the world after China. As the long wait for 5G roll ou…

Asus Republic of Gamers (ROG) has announced a slew of gaming laptops ahead of the Consumer Electron…

The customer experience (CX) is the feeling that every customer takes away after an interaction …

The home improvement chain says the additional investment in labor is locked in, even as Home Depot…

Performance-improvement plans are often a precursor to an employee being fired. Former Amazon and G…

The agent has successfully answered over half a million customer queries since its pilot laun…

In the past few years, brands have gradually recognized the importance of user retention and have b…

Telecom major Bharti Airtel on Tuesday reported a 37.5% drop in its consolidated net profit to Rs 1…

How retailers can succeed in the new normal

For the digital workplace, Adobe Workfront enables more agile, aligned creative wor…

In a much-anticipated release, Google has unveiled the Pixel 7a, completing this year's lineup of P…