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You Searched For "bad customer experience" and got 20 results


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2 mins read

The “ultimate Zomato and Swiggy hack” might be opting for COD while placing your order, claim redditors!

A Reddit user suggests that by choosing cash on delivery, your Swiggy and Zomato orders are priorit…

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5 mins read

The Ola Electric Saga: Are surge in complaints and declining market share a wake-up call for Bhavish Aggarwal?

Ola Electric was once considered the most promising electric automaker in the country, from dominat…

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7 mins read

Simply Put: Is the lending party over? The dangerous tango of Indian banks with microfinance and unsecured loans

India's microfinance sector faces increasing challenges due to rising defaults, affecting the stabi…

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5 mins read

Hosts have ruined Airbnb with excessive fees, high demands, and bad customer service, travel experts say

Airbnb has had a fall from grace. It revolutionized the vacation industry, but is now plagued with …

Lindsay Dodgson   


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3 mins read

'Pay your staff properly, solve the 80,000 complaints first': Internet reacts on Ola CEO Bhavish Aggarwal and Kunal Kamra feud

Comedian Kunal Kamra’s criticism of Ola Electric’s service led to a heated Twitter exchange with CE…

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4 mins read

An AirBnB property almost ruined our Goa staycation, but customer support saved the day with another free accommodation!

Customer service is a massive hassle in most situations, but it quite literally saved our vacation …

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4 mins read

LVMH had a rough week. That's a bad sign for the luxury sector.

The Dior and Louis Vuitton owner reported disappointing earnings. As LVMH is a bellwether for the l…

Madeline Berg   


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3 mins read

What makes customers switch to competitors? 4 in 5 say its bad customer experience in a Zendesk survey

Zendesk's 2023 CX Trends report underlines the key trends in how business leaders and customers thi…

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2 mins read

Airbnb just dropped more bad news about the US consumer

The company reported weakening demand from US customers as people book trips closer to travel dates…

Ana Altchek   


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4 mins read

Finally, an explanation for why it's so frustrating to deal with customer service

If you've ever been at your wit's end with a customer service rep who can't help, you may be a vict…

John Towfighi   


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5 mins read

Don't skip that happy hour: Why losing work friendships is bad for everyone

Remote work has made it harder to preserve the "work spouse" and connect with coworkers. It could b…

Madison Hoff,Ayelet Sheffey   


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5 mins read

Gen Zers are embracing remote and flexible customer service jobs — but the freedom comes at a cost

Remote roles are often portrayed as good for mental and physical health, but that isn't always the …

Lindsay Dodgson   


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3 mins read

Digital experience platforms stop customers from abandoning brands after a bad experience

We live in the experience era – a world where a brand’s success depends on the experience it delive…

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2 mins read

Google says crypto fraudsters are making it look bad

Google filed a lawsuit against two scammers it says tricked the company into accepting fraudulent a…

Grace Eliza Goodwin   


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8 mins read

Critics roasted LVMH for spending big on Tiffany. 4 years later, the bet doesn't look so bad.

LVMH's $15.8 billion Tiffany takeover was its biggest ever — and met with high expectations. But it…

Madeline Berg   


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8 mins read

How America stopped caring about quality and learned to embrace 'customer satisfaction'

Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of …

Adam Rogers   


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7 mins read

The way companies handle layoffs is brutal and bad for business

Frog-marching employees out the door and disappearing them on Slack is not only degrading to employ…

Aki Ito   


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3 mins read

6 signs you're good at your job, according to an HR executive with over 35 years of experience

A former HR director at PwC who has worked in the field for 36 years shares six signs to look for t…

Emma Magnus   


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2 mins read

An unofficial Lego event filled with 'empty space and piles of loose Lego' has been compared to the infamous Willy Wonka experience

"Most of the event is empty space and piles of loose Lego," one YouTuber who attended the event sai…

Polly Thompson   


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2 mins read

I work at Anthropologie. Here are the 6 mistakes I always see customers make.

An Anthropologie employee thinks customers should practice good dressing-room etiquette and researc…

Demi Kroumpouzos