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3 mins read

Starbucks is suffering from a mountain of mobile orders and chronic understaffing, a store employee says

Starbucks' long customer wait times at one store are due to too few employees on the job, one worke…

Alex Bitter   


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4 mins read

6 leadership lessons from Brian Niccol, the new Starbucks CEO who revived Chipotle

New Starbucks CEO Brian Niccol tracks trends on TikTok and Snapchat, welcomes fresh ideas and feedb…

Theron Mohamed   


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5 mins read

China is Starbucks' 2nd biggest market, but sales are slumping. Here's why.

China is Starbucks' second-biggest market but analysts question how well its format and prices work…

Grace Dean   


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2 mins read

Fast food has a Gen Z problem

Gen Z diners were less likely than other generations to say that fast-food restaurants were a good …

Alex Bitter   


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1 min read

Pumpkin Spice Latte season is coming earlier than ever. Starbucks could use the jolt.

The PSL debuted in early September back in 2015, though its release has come earlier and earlier. N…

Geoff Weiss   


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2 mins read

Starbucks' new CEO will have the use of a private jet from California to Seattle every week to meet its RTO rules

Starbucks requires employees to be in the office three days a week, and it seems Brian Niccol will …

Nora Redmond   


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2 mins read

McDonald's and Burger King's meal deals aren't changing fast food's pricey reputation

Diners' perception of fast food's good value has stayed the same despite offers like McDonald's $5 …

Alex Bitter   


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4 mins read

These graphs show how much people have cut back on visiting Starbucks — a key driver of its sudden management shake-up

Comparable sales are down in Starbucks' two biggest markets: the US and China. Analysts say it need…

Grace Dean   


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2 mins read

Starbucks' new CEO can work from California, and he's set to make more than the last CEO

Brian Niccol will out-earn Starbucks' last CEO, who is leaving after less than two years on the job.

Lian Kit Wee   


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3 mins read

5 Starbucks baristas highlight what they want the new CEO to do

The baristas would like to see tech updates, better compensation, and menu standardization, among o…

Aditi Bharade,Shubhangi Goel,…   


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3 mins read

Starbucks' new CEO has a chance to remake the coffee chain. Analysts say he could overhaul the menu — and more

Chipotle's Brian Niccol could make big changes as Starbucks' CEO, from how the chain attracts young…

Alex Bitter   


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2 mins read

Chipotle says California customers will soon be paying more for their burritos

Chipotle's CFO said the chain needed to make "significant" price increases to make up for Californi…

Grace Dean   


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5 mins read

Starbucks' turnaround relies on an executive who is no stranger to orchestrating comebacks

As businesses complain about consumers cutting back, one of the biggest chains in the world is doin…

Dan DeFrancesco   


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2 mins read

Howard Schultz is looming in the background of Starbucks' latest CEO transition

Schulz, who had three stints as CEO, has publicly and privately griped about the company in recent …

Lian Kit Wee   


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2 mins read

Starbucks has a new CEO — and I have a few suggestions as a former barista

Starbucks can get better. The menu baffles me, the drinks are hard to order, and it needs to drop t…

Katie Notopoulos   


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3 mins read

What went disastrously wrong in Laxman Narasimhan's 17 months as CEO of Starbucks

Starbucks CEO Laxman Narasimhan is out after 17 months in the role. His leadership was hit by falli…

Grace Dean   


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2 mins read

What a dietitian who avoids ultra-processed foods would order at Chipotle

Busy people who rely on fast food joints may worry that they are unwittingly eating ultra-processed…

Kim Schewitz   


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2 mins read

People in California will soon be paying more for Chipotle, McDonald's, and other fast-food

California's minimum wage for fast-food workers is set to increase to $20 per hour in April, so res…

Ana Altchek   


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2 mins read

It looks like Chipotle's Boorito Halloween promotion was a disaster again this year

Chipotle offered a $6 entree to customers using the promo code "Boorito" online or in the app on Ha…

Sarah Jackson   


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3 mins read

Soaring fast food prices encourage Big Mac junkies to cook at home

As fast food prices soar, some diners are turning to independent restaurants, casual dining chains,…

Grace Dean